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It’s important to us that everyone has the opportunity to experience live arts and entertainment and we want to make sure those who need assistance feel confident about visiting us.
Companion seats are available for those booking wheelchair spaces and guide dogs are welcome at our venues.

Mobility access
There’s mobility access at all of our venues, with a  combination of lifts (elevators) and ramps to provide access to every level at each of our venues for people in wheelchairs or those who have difficulty climbing stairs. It’s important that you let Ticketmaster know about special requirements regarding wheelchair seats when you are booking your tickets.

We’re also able to arrange to meet patrons with a wheelchair – request this on booking or call the Ticketmaster Customer Service team on 09 970 9700  before 5pm on show day to arrange for a wheelchair or let them know about special requirements.

The best mobility access into the Aotea Centre is through Level one of the the Civic car park or at the northern end of the building, to the right of the front steps. The Aotea Centre lifts are located inside the building and go from level 1 (near the car park entrance)up  to level 5 (ASB Theatre balcony). Accessibilty improvements were a key focus of the recent ASB Theatre auditorium upgrade, with updates including a wheelchair lift at the Stalls level from the Owens Foyer (street level), a flatter grade to the floor and more wheelchair seating.

In Auckland Town Hall, there is a glass lift that can be found in the central atrium.
The Civic was built way back in 1929 and while it’s a gorgeous building, we know that the foyer spaces can be a bit of a maze. There is a lift available at The Civic, but it can be difficult to find. We suggest that you ask one of our team to show you where it is located as soon as you arrive.

At Bruce Mason Centre, mobility car parks are available at the Killarney Street car park, and a lift is available in the venue.

Hearing Loops
A hearing loop is available at the following theatres.

  • The Civic
  • The Great Hall and The Concert Chamber in Auckland Town Hall
  • ASB Theatre and the NZI Rooms in the Aotea Centre
  • Bruce Mason Centre

-          We suggest patrons wishing to use the hearing loop contact Ticketmaster on 09 970 9700 for advice on the best seats with coverage. To use the hearing loop, switch your hearing aids to ‘tele’.
Signed and Audio Described performances
We are proud of award-winning programme of Sign Language Interpreted performances for the deaf and Audio Described performances for blind or vision impaired patrons.

The audio described performances include touch tours and live updates about what’s happening on stage via an earpiece. These programmes have been very successful since being established in 2011. We’ve been able to offer these performances for a number of events, including the mega-musical Wicked. In 2014, we’ve taken this programme further, hosting a workshop for senior sign language interpreters from around New Zealand, where they could learn about live theatre interpretation from Australian company Auslan Stage Leaf. We hope to see these great opportunities for the deaf community to experience live theatre spread across New Zealand.

Find out about upcoming performances here

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