Frequently Asked Questions

What time do I need to arrive before my tour? 
Please arrive 15 minutes prior so the tour can start on time. Due to limited capacity all patrons must have a ticket.

What should I wear?
The Civic Tour can include up to 300 stairs. Flat, enclosed shoes are advised. 

How many people can join the tour?
The Civic Tour is limited to 16 people, per tour. This intimate number helps us to bring you the best experience possible. 

Can I take photos during the tour? 
There are plenty of photo opportunities throughout the tour. Your tour guide will advise you if photographs are not to be taken inside any spaces. Video filming is not permitted. 

What level of fitness is required to join the tour?
A good level of mobility is required. On the tour you may climb around 300 steps as you move throughout foyers and spaces. While there are railings and a number of rests throughout the tour when the guide shares our stories, you will not have the opportunity to sit for any long period of time.

Does The Civic Tour have interpreters?
The Civic Tour is currently only provided in English. However, if you're interested in an interpreted tour please email us and we'll explore this for future.

What food & beverage is available?
After the tour we invite you to soak up the atmosphere and enjoy a complimentary barista-made coffee, tea or soft drink from The Civic's iconic Stark’s Café and Bar.

Sticking around for lunch? All patrons with a ticket for The Civic tours will be offered a 10% discount on food and beverage for Thursday tours at Starks and Box Café and Bar at the Aotea Centre and Saturday tours at the Auckland Art Gallery Café.