From Monday 8 Mar, the Aotea Centre and box office, its foyers, and The Terrace Cafe are reopened.
All other venues, including Stark’s Café and Bar, are closed to the public unless there is a planned event taking place.
Under Alert Level 2, events are restricted to a maximum of 100 people.
Mon – Tue 8 am – 6 pm
Wed – Fri 8 am – 7 pm
Saturday & Sunday CLOSED
These hours are subject to change.
The Box Office will reopen on Monday 8 March.
The hours are:
Monday – Friday 10 am – 4 pm.
Saturday & Sunday closed.
The Civic remains closed under Alert Level 2.
The Bruce Mason Centre is open Tuesdays from 10 am – 4 pm.
Ticketmaster’s customer centre hours are 9am – 5pm, Mon – Sun.
For the information on cancelled and rescheduled shows, visit the help page on the Ticketmaster website
From Monday 8 March, anyone who purchased tickets to cancelled events there can get their refund across the counter.
If you have any queries about refunds for tickets you purchased online or over the phone you can get in touch with Ticketmaster at 0800 111 999.
Ticketmaster’s customer call centre is open 9:00 am – 5:00 pm, Monday – Sunday.
As part of the Ministry of Health’s Alert Level 2 measures, we are required to have contact tracing in place at point of entry in all our venues for our staff and visitors.
Contact tracing requires everyone to sign in at the Level 3 Aotea Centre entry and/or The Terrace Cafe entrance.
You can choose to scan the Health QR code using the Ministry of Health’s NZ Covid Tracer app on your mobile phone at entry, or sign-in manually.
Visitors do not need to check out.
Our friendly staff will be on hand at Level 3 to help with the process.
In accordance with the Ministry of Health’s Alert Level 2 health and safety guidelines, hand sanitiser units are situated throughout the Aotea Centre, its foyers, and The Terrace Cafe.
Cleaning of our venues, surfaces and offices has increased and high touch surfaces are cleaned regularly throughout the day.
Physical distancing is in place in our venues – i.e., one metre between friends, families and colleagues, two metres between strangers.
Ministry of Health signage advising of additional health and safety messages is displayed in all our venues and spaces.
Our Housekeeping, Security, Café and Front of House teams are all wearing facemasks, which are optional for visitors and the public.
At Alert Level 2 we are working with a range of small convention meetings and events activity, supporting our network of artists and companies to rehearse and develop latest ideas in our venues, and get ready for Alert Level 1, where we look forward to inviting the public in for bigger events.
Until then, there are several things to see in and around our venues.
Lisa Reihana’s spectacular digital artwork Ihi, is available to view under Alert Level 2 in the BNZ foyer (level 3) of the Aotea Centre on Mon and Tue: 8 am – 5 pm, Wed – Fri: 8 am – 7 pm, Sat- Sun: Closed
Queens Wharf is a wonderful place to take a stroll. While you are there, look at the Michael Parekōwhi artwork The Lighthouse and capture an Instagram-worthy shot of the harbour.
Mon – Tues 7.30 am – 5 pm
Wed – Friday 7.30 am – 8 pm
Sat – Sun CLOSED
Opening hours are being reviewed weekly.
The Container in the Square Cafe is currently closed.
Under Alert Level 2 conditions, The Terrace Cafe is operating to the guidelines set out by the Ministry of Health.
• Contact tracing procedures are in place at the entry
• Face masks are worn by our café staff.
• Physical distancing
• All customers must be seated, with no standing or congregating unless collecting a grab-and- go purchase in the dedicated waiting area.
• For dine in, customer table service only is provided
• Grab-and-go customers must use the dedicated purchase and collection section of the cafe
• All takeaway drinks are served in disposable cups. Keep Cups are not accepted.
Cashless payment only
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