Terms and Conditions

Tātaki Auckland Unlimited is a Council Controlled Organisation of Auckland Council, and owns or operates the following websites: 

  • Auckland Art Gallery Toi o Tāmaki 
  • Auckland Conventions Venues & Events 
  • Auckland Live 
  • Auckland Stadiums 
  • Auckland Zoo 
  • Discover Auckland, AucklandNZ.com and its domains 
  • Climate Connect Aotearoa 
  • New Zealand Maritime Museum 
  • Screen Auckland 
  • Tātaki Auckland Unlimited, AucklandUnlimited.com and its domains

By accessing or using these websites and any online services, you are deemed to have accepted Tātaki Auckland Unlimited's terms and conditions of use. These include the terms and conditions, together with any applicable terms or conditions on other parts of these websites relating to any information content or online services. 

Tātaki Auckland Unlimited may make changes to these websites, online services, or to its terms and conditions of use at any time without notice. 

You agree that your use of these websites and any information and online services will comply with Tātaki Auckland Unlimited's terms and conditions and with all applicable laws. 

You can find our terms and conditions here

 

Conditions of Entry

Auckland Live and Auckland Conventions, Venues & Events go out of our way to provide you with a safe, comfortable, and enjoyable experience. In return, we ask you to respect our facilities and staff and contribute to an enjoyable event for all our patrons.

To support this, we require all visitors to the venue to meet the following conditions of entry.*

Behaviour

A patron who exhibits unacceptable or disruptive behaviour towards staff or other patrons will be asked to leave the venue. Dangerous activities such as aggressive moshing, stage diving, crowd surfing and climbing are not permitted and may result in the removal of patrons from the event.

Search on Entry

You and/or your possessions may be subject to a security search upon entry, including being subject to a pat down and/or wanding search before entering the venue. If you refuse to present any of the requested items for searching, you may be denied entry. Below is a list of prohibited items that cannot be allowed into the venue.

 

Prohibited Items

  • Drugs & alcohol.
  • Anything deemed a weapon.
  • Selfie sticks and GoPros.
  • Large personal effects (coats, bags) that cannot be stored under your seat.
  • Glass of any kind.
  • Opened water/beverage bottles.
  • Chewing gum.
  • Laser pointers.
  • Vivid marker & pens.
  • Gang patches or paraphernalia.
  • Professional cameras and other video or audio recording equipment.
  • Any other items deemed by venue management or the promoter to be illegal, dangerous, or a nuisance to yourself or others.

Drug and Alcohol Policy

  • The Liquor Licensing Authority prohibits the serving of alcohol to intoxicated or under-aged persons. Anyone supplying alcohol to underage patrons will be escorted from the venue.
  • There will be zero tolerance for intoxication. Anyone who arrives at the venue intoxicated or under the influence of illicit substances will be refused entry into the event, and patrons who become intoxicated will be asked to leave the venue.
  • Illicit drugs and alcohol are prohibited from being brought into the venue and if found will be confiscated, and the patron(s) refused entry and/or escorted from the venue.
  • Incidents involving alcohol or drugs will be referred to the NZ Police where the situation requires it.
  • Smoking, vaping and the use of e-cigarettes are prohibited in all Auckland Live venues.

Dress Code

  • No clothing may be worn that may be confused with security staff, for example, high visibility vests.
  • Clothing and costumes must conform to a reasonable standard of decency relevant to the event.
  • Costumes must not take up more space than your seat or impact the view of others.
  • Accessories that look like or can be used as weapons are not permitted.

*Please note, conditions are subject to change without notice. Some shows/events at Auckland Live venues have additional entry requirements. Please refer to the individual show pages at aucklandlive.co.nz for the latest event information.

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