CONDITIONS OF ENTRY - Standard

At Auckland Live venues, we go out of our way to provide you with a comfortable and enjoyable experience. In return, we ask you to respect our facilities and help contribute to an enjoyable event for all our patrons. To achieve this, we require all visitors to the venue to meet the following conditions of entry.

Please note, conditions are subject to change without notice.  Some shows/events at Auckland Live venues have additional entry requirements. Please refer to the individual show pages for the latest event information.   

AUCKLAND LIVE COVID-19 PROTECTION FRAMEWORK

Please be aware that by entering any one of our venues you agree to comply with all Covid-19 related instructions displayed on site at the time. Unfortunately, if you fail to do so, you may be removed from the venue, and your tickets may not be exchanged or refunded.  

Auckland Live’s mandatory conditions of entry include:

  • Everyone of vaccination age being required to show a My Vaccine Pass as proof of vaccination. Processes are in place at our venues to verify visitors’ My Vaccine Passes.
  • Scanning in using the NZ Covid Tracer App or entering your contact details manually at points of entry
  • Visitors aged 12-years and over may be required to wear face masks inside our venues.
  •  Click here for all our Covid-19 FAQs, including information on how we are keeping our people and venues safe.  

You also agree that we may have to share your personal data with the Ministry of Health for the purposes of contact tracing. 

Our friendly staff are on hand to help you with the entry process – please do not hesitate to approach them should you have any questions or concerns.

DRUG AND ALCOHOL POLICY

  • Auckland Live venues comply with the Liquor Licensing Authority and prohibit the serving of alcohol to intoxicated or under-aged persons.
  • There will be zero tolerance for intoxication. 
  • Those who arrive at the venue intoxicated will be refused entry into the event, and patrons who become intoxicated will be asked to leave the venue.
  • Persons supplying alcohol to underage patrons will be escorted from the venue.
  • Auckland Live venues maintain a strict 'no drugs' policy. 
  • Illicit drugs and alcohol are prohibited from being bought into the venue and if found will be confiscated at the entrance, and the patron(s) refused entry.
  • Any persons apprehended with drugs in their possession will be escorted from the venue.
  • Incidents involving alcohol or drugs will be referred to the NZ Police if required.  

BEHAVIOUR

A patron who exhibits unacceptable or disruptive behaviour will be asked to leave the venue. Dangerous activities such as aggressive moshing, stage diving, crowd surfing, and climbing are not permitted and may result in the removal of patrons from the event.   Below is a list of prohibited items that cannot be allowed into the venue.

PROHIBITED ITEMS

  • Drugs & alcohol.
  • Anything deemed a weapon.
  • iPads/tablets and laptops, selfie sticks, and Go Pros.
  • Large bags, for example, a bag larger than an A3 piece of paper.
  • Glass of any kind.
  • Opened water/ beverage bottles.
  • Chewing gum.
  • Laser pointers.
  • Vivid markers and pens.
  • Gang patches or gang paraphernalia.
  • Professional cameras and other video or audio recording equipment.
  • Any other items deemed by venue management or the promoter to be illegal, dangerous, or a nuisance to yourself or others.

SEARCH ON ENTRY

You and/or your possessions may be subject to a security search upon entry. 

DRESS CODE

  • Footwear must always be worn.
  • No clothing may be worn that may be confused with security staff, e.g. high visibility vests.
  • Clothing must conform to a reasonable standard of decency relevant to the event.
  • Costumes must conform to a reasonable standard of decency.
  • Costumes must not take up more space than your seat or impact the view of others.
  • Accessories that look like or can be used as weapons are not permitted.

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