Auckland Live &

Auckland Conventions, Venues and Events

Alert Level 2

Frequently Asked Questions

From Monday 31 August

From Monday 31 August 2020, the Aotea Centre, its foyers, Aotea Centre Box Office, BOX Café and Bar, and BOX Container in the Square are reopened.

All other venues, including Stark’s Café and Bar, are closed to the public unless there is a planned event taking place. Under Alert Level 2, events are restricted to a maximum of 10 people.

  • Mon – Tue: 8.00am – 5.00pm
  • Wed – Fri: 8.00am – 7.00pm
  • Sat- Sun: Closed

These hours are subject to change.

Yes, it is.

The hours are:

  • Mon – Fri 9am to 5pm
  • Sat – Sun  closed

The Civic, Auckland Town Hall and Bruce Mason Centre box offices remain closed under Alert Level 2.

Ticketmaster’s customer centre hours are 9am – 5pm, Mon – Sun.

For the information on cancelled and rescheduled shows, visit the help page on the Ticketmaster website.

Now that the Aotea Centre Box Office has reopened, anyone who purchased tickets to cancelled events from there can get their refund across the counter.

If you have any queries about refunds for tickets you purchased online or over the phone you can get in touch with Ticketmaster at 0800 111 999.

Ticketmaster’s customer call centre is open 9:00 am – 5:00 pm, Monday – Sunday.

As part of the Ministry of Health’s Alert Level 2 measures, we are required to have contact tracing in place at point of entry in all our venues for our staff and visitors.

Contact tracing requires everyone to sign in at the Level 3 Aotea Centre entry and/or the BOX Café and Bar terrace entrance.

We have developed a simple process to assist with our contact tracing – you can choose to scan the Health QR code using the Ministry of Health’s NZ Covid Tracer app on your mobile phone at entry, or to sign-in.

Visitors do not need to check out.

Our friendly staff will be on hand on Level 3 to assist with the process.

In accordance with the Ministry of Health’s Alert Level 2 health and safety guidelines, hand sanitiser units are situated throughout the Aotea Centre, its foyers, BOX Café and Bar and BOX Container in the Square.

Cleaning of our venues, surfaces and offices has increased and high touch surfaces are cleaned regularly throughout the day.

Physical distancing is in place in our venues – i.e. one metre between friends, families and colleagues; two metres between strangers.

Ministry of Health signage advising of additional health and safety messages is displayed in all our venues and spaces.

Our Housekeeping, Security, Café and Front of House teams are all wearing facemasks, which are optional for visitors and the public.

At Alert Level 2 we are working with a range of small convention meetings and events activity, supporting our network of artists and companies to rehearse and develop new ideas in our venues,  and get ready for Alert Level 1, where we look forward to inviting the public in for bigger events.

Until then, there are several things to see in and around our venues.

Lisa Reihana’s spectacular digital artwork Ihi, will be available to view under Alert Level 2 in the BNZ foyer (level 3) of the Aotea Centre from 8.00 am - 7.30 pm Mon – Fri, closed Sat and Sun. 

Aotea Square as a public space is open all year round.  We are cooking up some new ideas to reactivate the space for spring and the warmer weather, and to welcome back live arts and entertainment to our backyard.

Spring is also inspiring us to create new fun digital moments in Aotea Square, including on the Aotea Centre Wrap.

Queens Wharf is a great place to take a stroll. While you are there take a look at the Michael Parekōwhi artwork The Lighthouse and capture an Instagram-worthy shot of the harbour.

 

  • Mon – Tues:  8.00am – 4.00pm  
  • Wed – Friday: 8.00am – 7.00pm 
  • Sat – Sun: Closed  

Opening hours are being reviewed weekly.

Under Alert Level 2 conditions, BOX Café and Bar and BOX Container in the Square are operating to the guidelines set out by the Ministry of Health.

  • Contact tracing procedures are in place at entry
  • Face masks are worn by our café staff.
  • Physical distancing
  • All customers must be seated, with no standing or congregating unless collecting a grab-and- go purchase in the dedicated waiting area.
  • For dine in, customer table service only is provided
  • Grab-and-go customers must use the dedicated purchase and collection section of the cafe
  • All takeaway drinks are served in disposable cups. Keep Cups are not accepted.
  • Cashless payment only
  • 8.00 am - 2.30 pm, Mon – Fri
  • Sat and Sun CLOSED

Opening hours are being reviewed weekly.

Under Alert Level 2 conditions, BOX Café and Bar and BOX Container in the Square are operating to the guidelines set out by the Ministry of Health.

  • Contact tracing procedures are in place at entry
  • Face masks are worn by our café staff.
  • Physical distancing
  • All customers must be seated, with no standing or congregating unless collecting a grab-and- go purchase in the dedicated waiting area.
  • For dine in, customer table service only is provided
  • Grab-and-go customers must use the dedicated purchase and collection section of the cafe
  • All takeaway drinks are served in disposable cups. Keep Cups are not accepted.
  • Cashless payment only

Craft beers and ciders, local and international wines, spirits and cocktails, snacks, Kapiti ice creams.

There is currently no breakfast menu, catering service or venue hire available.