Past Event11 Jun - 30 Jul 2020

Alert Level 1 Frequently Asked Questions

No longer available

Aotea Centre

Special Events

What’s open under Alert Level 1?

Aotea Centre and foyers

Mon - Fri 8.00am – 6.00pm

Sat & Sun closed


Aotea Centre reception

Mon - Fri 8.00 am – 5.00 pm

Sat & Sun closed


Aotea Centre Box Office

(The Civic, and Bruce Mason box offices remain closed)

Mon – Fri 9.00 am – 5.30 pm

Sat & Sun 10.00 am – 4.00 pm


BOX Café and Bar

Mon, Tue, 8.00am – 4.00pm

Wed - Fri 8.00am – 7.00pm

Sat & Sun closed


BOX in the Square

Mon - Fri, 8.00am – 2.00pm

Sat & Sun closed


All other Auckland Live venues are currently closed to the public unless there is a planned event taking place.

I purchased tickets before lockdown from the Aotea Centre Box Office – how can I get a refund?

Now that the Aotea Centre Box Office has reopened, anyone who purchased tickets to cancelled events from there can get their refund across the counter.

If you have any queries about refunds for tickets you purchased online or over the phone you can get in touch Ticketmaster.

Ticketmaster’s customer call centre is open 9:00 am – 5:00 pm, Monday – Sunday.

Do I need to sign in for contact tracing at Auckland Live venues?

Auckland Live has adopted the government’s voluntary NZ Covid Tracer app QR code system, which will be displayed in posters with QR codes at all our venues, including our cafes.

Signing-in with the QR code is voluntary and enables Auckland Live to securely share visitor information with the Ministry of Health should the need arise.

Health and Safety

Under Alert Level 1 we are complying with Ministry of Health guidelines, and have adopted best practice behaviours outlined by the NZ Events Sector Voluntary Code. The Code gives clear direction for venues to encourage customers to stay at home if they feel unwell, and makes the reallocation of tickets, or where necessary, ticket refunds for unwell patrons a priority.

The health and safety of our staff and visitors remains our primary concern, and while there are no longer restrictions on crowd numbers or physical distancing, hand sanitisers are placed throughout our venues for all to use, and all areas are regularly cleaned, and surfaces wiped.

What’s on?

We’re delighted to be at Alert Level 1 and over the next little while we’ll be announcing updates about more venue re-openings, and new shows and events on the horizon.

Aotea Square has been transformed into The Space Maze - a colourful playground for all ages created by The Open Fort, made up of mazes, games and races guaranteed to literally brighten a winter’s day. It’s free, loads of fun, and a must-see in the Square.

The Aotea Centre Wrap lights up and brings to life the exterior of the Aotea Centre every evening with original digital artworks by New Zealand and international artists, this month the animations of Auckland’s DotDot creative studio.

Widen your world with The Auckland Festival of Photography on at the Auckland Live Digital Stage in Aotea Square, and Queens Wharf.  New Zealand's premium international photographic festival, the AFP brings together the work of photographers, curators, students, amateurs and professionals in a stunning celebration of the art of photography.

Kicking off in June, our Live Music sessions will bring the sounds of live instruments, voices and beats to the Aotea Centre’s foyers, Wednesday lunchtimes and Friday evenings. From DJs to string quartets, some of Tāmaki Makaurau’s best music artists will be populating our place – and we’d love to see you here! We’ll be updating the website with all the details soon.

Eating and Drinking

Our delicious home cooked breakfasts are back on the menu at BOX Café and Bar, as well as our popular catering and venue hire services. You’ll also find sweet treats in the cabinet by the counter, fine wines, craft beers and ciders behind the bar, and some of the best coffee in town to enjoy while watching the world go by from the sunny terrace of the Aotea Centre.

BOX in the Square is also serving hot drinks, snacks and cold drinks from its distinctive red container box in the heart of the Square. Open Monday to Friday, it’s the ideal spot for a quick snack stop or caffeine recharge.

Is Stark’s Café and Bar at The Civic open?

Stark’s Café and Bar is currently only open during planned events taking place at The Civic.

For the latest news, announcement and events visit:

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