Past Event21 May - 9 Jun 2020

Level 2 Frequently Asked Questions

No longer available

Aotea Centre

Special Events

We’re excited to welcome back visitors to the Aotea Centre, its foyers, BOX Café and Bar, and BOX in the Square this week. 

Here is everything you need to know to plan your visit at Alert Level 2, from checking-in, to opening hours, and what you can see and do. 

We look forward to seeing you soon. 


What’s open under Alert Level 2?

From Monday 18 May, the Aotea Centre, its foyers, BOX Café and Bar, and BOX in the Square Café and Bar are reopened.

All other venues are closed to the public unless there is a planned event taking place. Under Alert Level 2, event numbers are restricted to a maximum of 100.


What are the Aotea Centre’s opening hours?

Monday – Friday 8 am – 5 pm

Saturday & Sunday CLOSED

These hours are subject to change if an event is taking place.

Welcome back

What is contact tracing?

As part of the Ministry of Health’s Alert Level 2 measures, we are required to have contact tracing in place at point of entry in all our venues for our staff and visitors.

Contact tracing requires everyone to sign in at the Level 3 Aotea Centre entry, BOX Café and Bar terrace entrance and BOX in the Square.

We have developed a simple process to assist with our contact tracing.

A QR code will be available at entry for visitors to scan on their mobile phones (we recommend downloading the Kaspersky QR scanner app, available on iPhone and Android.)

Alternatively, people can check in at

The process includes a health declaration. Visitors do not need to check out.

Our friendly staff will be on hand to assist with the process.


Health and Safety

In accordance with the Ministry of Health’s Alert Level 2 health and safety guidelines, hand sanitiser units are situated throughout the Aotea Centre, its foyers and BOX Café and Bar.

Cleaning of our venues, surfaces and offices has increased, and high touch surfaces are cleaned daily.

Physical distancing is in place in our venues – i.e. one metre between friends, families and colleagues; two metres between strangers.

Ministry of Health signage advising of additional health and safety messages is displayed in all our venues and spaces.


What’s on?

At Alert Level 2 we are working with a range of small convention meetings and events activity, supporting our network of artists and companies to rehearse and develop new ideas in our venues, and get ready for Alert Level 1 where we look forward to inviting the public in for bigger events.

Until then, there are a number of things to see in and around our venues.

Lisa Reihana’s spectacular digital artwork Ihi, will be available to view from Alert Level 2 in the BNZ foyer (level 3) of the Aotea Centre during operating hours.

Aotea Square as a public space is open all year round.  We are cooking up some new ideas to activate the space and get BOX in the Square Café and Bar ready for those events.

After seven weeks of downtime, from 18 May the Auckland Live Digital Stage will be in testing mode,  and we look forward to showcasing some great stories and artists in a few weeks' time.

We look forward to creating new fun digital moments on the Aotea Centre Wrap from next week: as we head into winter, we have more dark time to play with!

Queens Wharf is a great place to take a stroll. While you are there take a look at the Michael Parekōwhi artwork The Lighthouse and capture an Instagram-worthy shot of the harbour.


Are box offices open?

The Aotea Centre, The Civic, and Bruce Mason Centre box offices remain closed under Alert Level 2, as does the Ticketmaster call centre.

Ticketmaster’s customer service is answering all queries sent via its online form between
9 am – 5 pm, Monday – Sunday.

For the information on cancelled and rescheduled shows, visit the help page on the Ticketmaster website


What are BOX Café and Bar’s opening hours?

  • Mon 18 May – Wed 20 May:  8 am – 2 pm
  • Thu 21 May – Fri 22 May: 7 am – 7 pm
  • Sat and Sun CLOSED


What are BOX in the Square Café and Bar’s opening hours?

  • Mon 18 May – Fri 22 May:  8 am – 2 pm 
  • Sat and Sun CLOSED 

Under Alert Level 2 open hours are being reviewed weekly.

Under Alert Level 2 conditions, BOX Café and Bar and BOX in the Square Café and Bar are operating to the guidelines set out by the Ministry of Health.

  • Contact tracing procedures are in place at entry 
  • Physical distancing


BOX Café and Bar only:

  • Customers must be seated, with no standing or congregating unless collecting a grab-and- go purchase in the dedicated waiting area.
  • For dine in, customer table service only is provided
  • Grab-and-go customers must use the dedicated purchase and collection section of the café
  • All takeaway drinks are served in disposable cups. Keep Cups are not accepted.
  • Cashless payment only

BOX in the Square Café and Bar

  • Grab-and-go service only (no seated service). Customers must use the dedicated purchase and collection section of the café.


What can I order at the cafes?

BOX Café and Bar - Snacks, alcoholic and non-alcoholic drinks, and Kapiti ice creams.

BOX in the Square Café and Bar - Snacks and non-alcoholic drinks.

There is currently no breakfast menu, catering service or venue hire available.


Are Stark’s Café and Bar at The Civic open?


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