Auckland Live &

Auckland Conventions, Venues and Events

Alert Level 1

Frequently Asked Questions

Aotea Centre and foyers

Mon - Tue 8.00am – 6.00pm

Wed – Fri 8:00 am – 7:00 pm

Sat & Sun closed


Aotea Centre reception

Mon - Fri 8.00 am – 6.00 pm

Sat & Sun closed


Aotea Centre Box Office

Mon - Fri, 10am to 4pm
Sat & Sun closed.

Open 90 mninutes before a show or event. 

The Terrace Café 

Mon - Tue 7.30am – 4.00pm

Wed - Fri 7.30am – 8pm

Sat & Sun CLOSED

Happy Hour Wed - Fri 4pm – 6pm


BOX in the Square

Mon - Tue 7.00am – 2.00pm

Sat & Sun CLOSED

Happy Hour Wed - Fri 4 pm – 6 pm



Mon, Tue 8.00 am – 6.00 pm

Wed, Thu, Fri 8.00 am – 7.00 pm

Sat & Sun closed


The NZ Covid Tracer app QR code system is displayed in posters with QR codes at all our venues, including our cafes. We request all visitors sign in using the app.

Under Alert Level 1 we are complying with Ministry of Health guidelines, and have adopted best practice behaviours outlined by the NZ Events Sector Voluntary Code. The Code gives clear direction for venues to encourage customers to stay at home if they feel unwell, and makes the reallocation of tickets, or where necessary, ticket refunds for unwell patrons a priority.

The health and safety of our staff and visitors remains our primary concern, and while there are no longer restrictions on crowd numbers or physical distancing, hand sanitisers are placed throughout our venues for all to use, and all areas are regularly cleaned, and surfaces wiped.

We’re delighted to be at Alert Level 1 and to invite you back into our venues for some truly wonderful shows and performances.

There is already quite a bit happening, plus loads more coming in the next few weeks:

See more great shows and events coming to our venues in November and beyond, here.

Under Alert Level 1 conditions, The Terrace Café and BOX Container in the Square are operating to the guidelines set out by the Ministry of Health.

  • Contact tracing procedures are in place at entry.
  • Hand sanitisers are available on all counters and points of entry.
  • High touch areas are frequently cleaned, including each time a table is cleared.
  • Reusable and keep cups accepted.
  • Cash and card payment accepted.

Stark’s Café and Bar is currently only open during planned events taking place at The Civic.

For the latest news, announcement and events visit: