If you have lost something at one of our venues, please email LostProperty@aucklandlive.co.nz and tell us:

What did you lose?
Where did you lose it?
When did you lose it?
What event were you attending?
Anything else that might help us find your property.

Wherever possible, Auckland Live will contact potential owners to arrange collection of their property. Items of value are taken to the Central Police Station as soon as possible. Items of a general nature are retained for at least 2 weeks after each event. On a fortnightly basis, any remaining unclaimed items are donated to charity.

Once the Lost Property Team confirm that your item has been found, lost items may be collected in person from the Box Office on Tuesdays only, 10am-4pm. If collection from the Bruce Mason Centre is not possible, items can be transferred to the Aotea Centre for collection in person during office hours: Monday-Friday, 8am-6pm (except public holidays), or after hours by arrangement on a case-by-case basis as outlined by the Lost Property Team. Alternatively, Auckland Live can arrange courier delivery of Lost Property to the owner at the owner's expense.

When items are collected, Auckland Live requires that a photo ID is presented. A copy of this ID will be retained for a period of six months in case of dispute, and will then be disposed of securely.

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