Front of House help
Visually impaired patrons can call Ticketmaster on 09 970 9745 between Monday and Friday, 9am to 5pm to ask them to alert Auckland Live's front of house staff of their arrival time and any assistance that may be needed at the venue.
At the show or venue: Please ask for assistance or advice from any of our experienced and knowledgeable uniformed staff members. They will ensure you and your guests have the best experience possible.
Guide dogs are welcome at all our venues.
Audio description captures the visual elements of a show that a blind or visually impaired person might otherwise miss, and describes them in clear and vivid language.
Trained audio describers provide a live, concise and factual description of the action and visual elements of the show, which you listen to through an earpiece attached to a pocket-sized radio. We give theatergoers who are taking advantage of our audio-descriptions a set of introductory notes to listen to before the performance. The notes include a description of the stage set, props, costumes, etc.
Before or after each audio-described performance, audience members using the audio description can walk through the set on stage, touch set pieces, feel the costumes, and handle key props.
It’s important that you book in advance for a Touch Tour, as our group sizes are limited.
Make sure you are the first to know when audio-described performances and touch tours go on sale by signing up to our mailing list.
Either complete the form for our Accessibility Database, or email your full name and email details to: firstname.lastname@example.org