Accessibility |  Āheinga

Accessibility | Āheinga

We believe the arts are for everyone. We work hard to make live events accessible for as many people as possible in Auckland.

Our venues, events and performances are accessible for all entertainment lovers; including people who are deaf or hard of hearing, blind or have low vision, or reduced mobility.  

Mobility Parking and Drop Off Map Areas

We are here to help 

Please contact us once you have booked your tickets and/or prior to coming to a show or performance regarding any access requirements, support or information you, your family or friends may need.

Contact us: Monday to Friday, 8am to 6pm
Phone: 09 309 2677

At the show or venue: Please ask for assistance or advice from any of our experienced and knowledgeable uniformed staff members.  They will ensure you and your guests have the best experience possible.

To provide feedback on the accessibility of your experience please email us, or complete our Accessibility Mailing List and Feedback form.

Our commitment to continuous improvement

We have a commitment to continuously improving the accessibility of our sites, events and customer experiences.

We commission regular accessibility assessments of all our venues and events from Be. Lab, who have been our accessibility advisors since 2012. These reviews have given us a good understanding of the current state of accessibility. You’ll find some of the relevant information on this page.

If you have any other accessibility-related questions please e-mail us at

Be. Business 23/24 round seal. Text reads "We're on a journey to greater accessibility"

Upcoming Accessible Performances

At Auckland Live, accessibility is at the heart of our work. As part of that, we make sure our venues are accessible and our staff are trained in welcoming visitors with access needs and disabilities.

We also offer a range of accessible performances for all live arts and entertainment lovers. See below for our upcoming accessible performances.


NZ Opera Accessibility:

For more information or to register interest, please contact the NZ Opera Box Office Manager: Julie Bird at

Accessible Performances

Making our shows and venues accessible

Accessibility Virtual Tours

Designed for anyone who would like to familiarise themselves with the layout of our venues as you plan for your visit.

Take an Accessibility Virtual Tour of the:
Aotea Centre
The Civic
Auckland Town Hall
Bruce Mason Centre
Shed 10
The Cloud

In each tour we have highlighted two different pathways through the venue. The green pathway is for those who are mobility impaired (includes some stairs). The blue pathway is for those using wheelchairs (no stairs). The tours include 3D images of the venues, and step counts to key areas such as wheelchair seating, box offices, bathrooms, and lifts.

Unfortunately these virtual tours are currently not accessible for those using screen readers. Please e-mail or call 09 309 2677 and one of our team can audio describe these tours for you.

Reduced Mobility

All Auckland Live venues can be accessed by wheelchairs and walkers and have elevators and ramps for those with difficulty accessing stairs.

We have seats at all our venues which are specially designed to be accessible for wheelchair users. 

Please notewalkers can be a hazard and for the safety and wellbeing of all audiences they must be removed from the theatre prior to the event starting. One of our friendly uniformed staff can return your walker to you any time you require it.

Booking wheelchair seats

To book wheelchair seats in our venues please contact Ticketmaster on 09 970 9711 Monday to Sunday between 9am and 5pm.
Be sure to specifically request wheelchair seats. This is not a general sales line. 

Companion seats are available for those booking wheelchair seats.

Courtesy wheelchairs

We have two wheelchairs available at each venue if you or someone you’re coming with has mobility needs. 

You can request one of these by calling us on + 64 9 309 2677.

Venue drop-off points

Drop-off points are located close to all our venues for those who require step-free access or cannot walk long distances. These drop-off points are not car parks but places where cars can temporarily stop to let passengers out.

Aotea Centre

Kiri Te Kanawa Theatre, Aotea Centre: This venue can be accessed internally from Level 1 of the Civic Car Park and Myers Street off Mayoral Drive next to the CRL train station construction site.
Herald Theatre: 50 Mayoral Drive, outside the Aotea Centre Stage Door, next to the Herald Theatre's main entrance.

Auckland Town Hall

Great Hall and Concert Chamber, Auckland Town Hall: Directly outside the Auckland Town Hall on Queen Street, close to the main entrance.
Take the Accessibility Virtual Tour of the Auckland Town Hall

The Civic

The Civic: On the corner of Elliott Street and Wellesley St West.
Please note that the bus stops located directly outside The Civic’s main entrance on Queen Street and Wellesley Street are for buses only and can be extremely busy during peak times.
Take the Accessibility Virtual Tour of The Civic

Bruce Mason Centre

Bruce Mason Centre: A dedicated drop-off zone is located just up from the main entrance, running parallel with Killarney Street. This can be accessed from either Killarney Street or The Promenade. 
Take the Accessibility Virtual Tour of the Bruce Mason Centre

Shed 10 and The Cloud, Queens Wharf

Shed 10: Drop-off point is located at the roundabout to the left of Shed 10 on Queens Wharf.
Take the Accessibility Virtual Tour of Shed 10

The Cloud: Drop off-point is located at the roundabout to the right of The Cloud on Queens Wharf
Take the Accessibility Virtual Tour of The Cloud

Unfortunately the Accessibility Virtual Tours are currently not accessible for those using screen readers. Please e-mail or call 09 309 2677 and one of our team can audio describe these tours for you.

Mobility Parking

The Civic Car Park has mobility parking spots and is a short distance from Aotea Square, Aotea Centre, The Civic and Auckland Town Hall, as well as other Aotea Arts Quarter venues, making it a great option for attending shows and events.

Civic Car Park Mobility parking locations:

During standard hours, the first 2 hours of mobility parking are free with usual rates applied afterwards. After 6pm and on weekends, mobility parking is free. Take your mobility card and entry ticket to a pay machine, and press the help button. 

There are 20 mobility parking spots available, with locations as below:

  • Level 1 opposite Aotea Centre entry doors - 5x spaces, numbers 244 -248
  • Level 1 opposite Aotea Centre entry doors (next to the yellow booth) 4x spaces, numbers 207 - 210
  • Level 1 Town Hall corner 1x large space, number 271
  • Level 1 Sky Metro corner 5x spaces, numbers 9-13
  • Level 2 Town Hall corner 2x spaces
  • Level 3 Town Hall corner 3x spaces

Additional information:

  • Vehicle height clearance is 2.08m 
  • The car park is underground, but well lit
  • Lift access is available from Aotea Square to all levels 
  • There are 6 electric vehicle charge points, located on level 1 

It is important, however, to remember that sometimes all our venues are filled with events. Make sure you have a backup parking plan. 

  • Paper tickets are no longer required at The Civic Carpark.
  • When you drive in, your licence plate number will be scanned and the gate will open.
  • On leaving, you can pay by entering your licence plate number via the AT Park app 
  • Note: you may need to make payment prior to entering the underground area to remain in range of cell phone service.
  • If you don't have the app, you can pay via a payment machine by inputing your licence plate number.
  • Once your payment has been made, simply drive straight out. 

Visit our Parking and Transport page for more information.

Venue lifts and bathrooms

Lifts in our venues 

All Auckland Live venues have lifts and there is clear directional signage indicating where the lifts are located inside all of our venues.

At the show or venue, please ask for assistance and directions from any of our uniformed staff members.    

Aotea Centre 

Once you have walked inside the Aotea Centre the lifts are located in the left-hand side of the building and are accessible from Level 1, Level 2 and Level 3  foyers and from Level 1 of the Civic car park.

Auckland Town Hall 

In the Auckland Town Hall, there is a glass lift in the central atrium in close proximity to the Great Hall and the Concert Chamber. It is accessible from both the Queen Street and Greys Avenue entrances.

Bruce Mason Centre 

Once inside the Bruce Mason Centre the passenger lift is on the right side of the venue, it is accessible from the Ground Floor Foyer via the main entrance and the rear entrance via the Auckland Transport parking building.

The Civic 

The Civic passenger lift is located on the Ground Floor of The Civic foyer.  When arriving inside the main entrance the lift is on the left-hand side of the venue via the Door C Circle corridor.  

Shed 10 

The Shed 10 passenger lift is located at the left-hand side of the building and is accessible from the Ground Floor foyer via the main entrance.

The Cloud 

The Cloud's accessible lift to the Mezzanine level is located on the left-hand side towards the end of the building and is accessible from the Ground Floor via the North & South main entrances.

Accessibile toilets in our venues 

All Auckland Live venues have accessible toilets and there is directional signage indicating where these toilets are located throughout each venue.  

At the show or venue please ask for assistance and directions from any of our uniformed staff members.    

Blind or low vision

Front of House help

Visually impaired patrons can call Ticketmaster on 09 970 9745 between Monday and Friday, 9am to 5pm to ask them to alert Auckland Live's front of house staff of their arrival time and any assistance that may be needed at the venue.

At the show or venue: Please ask for assistance or advice from any of our experienced and knowledgeable uniformed staff members. They will ensure you and your guests have the best experience possible.

Guide dogs

Guide dogs are welcome at all our venues.

Audio-described performances

Audio description captures the visual elements of a show that a blind or visually impaired person might otherwise miss, and describes them in clear and vivid language.

Trained audio describers provide a live, concise and factual description of the action and visual elements of the show, which you listen to through an earpiece attached to a pocket-sized radio. We give theatergoers who are taking advantage of our audio-descriptions a set of introductory notes to listen to before the performance. The notes include a description of the stage set, props, costumes, etc.

Touch Tours

Before or after each audio-described performance, audience members using the audio description can walk through the set on stage, touch set pieces, feel the costumes, and handle key props.

It’s important that you book in advance for a Touch Tour, as our group sizes are limited.

Sign up

Make sure you are the first to know when audio-described performances and touch tours go on sale by signing up to our mailing list.
Either complete the form for our Accessibility Database, or email your full name and email details to:

Deaf or hard of hearing

Hearing aid loops

Hearing aid loops are available at The Civic, Aotea Centre (in the Kiri Te Kanawa Theatre), Auckland Town Hall (the Great Hall and the Concert Chamber), and the Bruce Mason Centre.

To use the loop, just switch your hearing aids to 'tele'.

There are particular areas in each venue that are covered by the hearing aid loop. To use it, you will need to make sure you book tickets in the right section of the relevant theatre.
Please contact Ticketmaster 09 970 9745 between Monday and Friday, 9am to 5pm and request these seats specifically.

Sign Language-interpreted performances

These shows are for audience members who are deaf or hearing impaired. Trained interpreters, usually standing to the side of the stage, interpret the script during the performance using New Zealand Sign Language.

Sign up

Be the first to know when sign language-interpreted performances go on sale by signing up to our mailing list.
Either complete the form for our Accessibility Database, or email your full name and email details to:

Relaxed performances

Auckland Live offers relaxed performances for some shows.

Relaxed performances are just that – relaxed, and held in a comfortable, non-distracting, or non-aggravating environment. They are tailored for audience members with an autism spectrum disorder, a sensory or communications disorder, or learning difficulty.

Shows offering relaxed performances are accompanied by a Visual Story, a document which explains at a glance the venue and the show. This helps audiences attending become familiar with their visit in advance.

You can sign up to be informed when relaxed performances are happening in our venues and/or request a Visual Story by emailing, or complete the form for our Accessibility Database.

Health and Wellness

  • Be assured, we follow the strictest hygiene standards and protocols as the health and wellbeing of our visitors and team are central to our welcome and manaakitanga.
  • Cleaning of our venues, public bathrooms, and spaces remains a high priority and will take place regularly in line with our enhanced on-site hygiene and safety measures. 
  • If you would like to wear a mask while visiting us and attending an event or café in our venues, you are welcome to do so.
  • We ask that you and your guests make a reasonable assessment of your health status before attending our venue or the event. If you are feeling unwell, please stay at home.  

Be the first to know about live events in Auckland!