Frequently Asked Questions
The Civic Tours: Mary Poppins pre-show tour
Can I attend the tour if I'm not going to be attending Mary Poppins?
Unfortunately not. The Civic Tours: Mary Poppins pre-show tour tickets are only available to book for those who have existing tickets to Mary Poppins. If you wish to attend The Civic Tours please click here to see other tours available.
I have already booked tickets for Mary Poppins and would like to add the tour, how do I do this?
Call Ticketmaster to book your tour tickets. Please have your Ticketmaster order number ready so this can be added to your existing order.
I'm about to book tickets to see Mary Poppins and would like to add the tour, how do I do this?
Once you have selected your tickets for Mary Poppins you will have the option to add the tour to your order, select this option then continue through to payment.
What time do I need to arrive before my tour?
Please arrive 15 minutes prior so the tour can start on time. Due to limited capacity all patrons must have a ticket.
What should I wear?
The Civic Tours: Mary Poppins pre-show tour can include up to 300 stairs. Flat, enclosed shoes are advised.
How many people can join the tour?
The Civic Tours: Mary Poppins pre-show tour is limited to 20 people, per tour. This intimate number helps us to bring you the best experience possible.
Can I take photos during the tour?
There are plenty of photo opportunities throughout the tour. Your tour guide will advise you if photographs are not to be taken inside any spaces. Video filming is not permitted.
What level of fitness is required to join the tour?
A good level of mobility is required. On the tour you may climb around 300 steps as you move throughout foyers and spaces. While there are railings and a number of rests throughout the tour when the guide shares our stories, you will not have the opportunity to sit for any long period of time.
Does The Civic Tour have interpreters?
The Civic Tours: Mary Poppins pre-show tour is currently only provided in English. However, if you're interested in an interpreted tour please email us and we'll explore this for future.
What food & beverage is available?
After the tour we invite you to soak up the atmosphere and enjoy a complimentary glass of bubbles.