Auckland Live recommends reading the following ticketing provider terms and conditions:

For Ticketmaster click here.

For Moshtix click here.

Some events in our venues use alternative ticketing providers. Please refer to individual ticketing provider websites for their terms and conditions of purchase.

Ticketmaster NZ Ltd is our exclusive ticketing agent for the following venues - Auckland Town Hall, The Civic, Aotea Square, Aotea Centre and Bruce Mason Centre. 

When purchasing tickets from Ticketmaster NZ Ltd, please take the time to review the following: 

• Ticketmaster’s Terms and Conditions of Purchase
• Ticketmaster’s Data privacy commitment

Moshtix is a subsidiary company of Ticketmaster and is used by Auckland Live for some GA and free events in our venues. Please take the time to review:

• Moshtix Terms and Conditions of Purchase 
• Moshtix Data privacy commitment

 

Alternative ticketing providers: 
Some events at our Queens Wharf venues use alternative ticketing providers. It is important you view the individual events ticketing providers’ websites for their terms and conditions of purchase.

All details regarding event changes, revised dates and/or any cancellations including all ticket refunds will be formally notified by Ticketmaster New Zealand directly to the account holder.

If you booked online or over the phone, the credit card you used to purchase your tickets will be refunded automatically. Customers should expect their refund to appear in their account in 10-14 days.

If your tickets were purchased through a Ticketmaster Box Office/Outlet including Aotea Centre and Bruce Mason Centre Box Office, you can submit a request on this link. with your order number and a bank account number that we can transfer your refund directly into.

Please make sure you select the Topic ‘Cancelled/Altered Event’ and select ‘Refund'

Please note that delivery and order processing fees cannot be refunded.

Ticketmaster offers Secure Tickets to give patrons the ability to add enhanced refund rights, above what’s required by law, to their order at checkout through Booking Protect.  To find out more about how it works and how you add it to your ticket purchase, click here.

You can find more information on Ticketmaster’s website, or you can contact Ticketmaster at 0800 111 999.

Auckland Live’s standard conditions of entry for all our venues please click here.
Please note: Some shows/events at Auckland Live venues have additional entry requirements. Please refer to the individual show pages for the latest event information.   

This is Auckland Live’s preferred delivery option. It is easy, safe and sustainable. Learn more here. 
Please download your ticket/s before arriving at the venue.  This will ensure ease of access into the show or event you are attending. 

Check out our guide to buying tickets online.  For information about collecting your tickets and seating, please visit out Tickets and Seating page.

The ticket price plus service fees will apply for all ticketed events in Auckland Live venues.

Ticketmaster Fees

• Internet booking fee: $8 per transaction
• At the Box Office for Auckland Live events, no booking fees apply
• Phone, mail, fax and group bookings: $8 per transaction
• Infrastructure Charge: An Infrastructure Charge of up to 1.95% applies to tickets purchased online or via the Ticketmaster contact centre. No Infrastructure Charge applies when you purchase tickets in person at outlets or Box Offices.
• Couriered Tickets: $5.50 per transaction for standard courier and $9.00 per transaction for rural courier.

Couriered tickets will be delivered within 3-5 working days. 
Couriers are unable to deliver tickets to P.O. Box addresses.

Please check their individual website for booking, credit card, and couriers’ fees for all other ticketing agents.

There are special advantages offered to our group bookers, so round up some friends for a great time at Auckland Live!

Some of our group booking benefits can include: 

• Book now and pay later
• Discounted tickets
• Priority access to tickets
• Special offers, invitations, incentives and competitions
• Dedicated group booking service

Minimum group booking numbers differ for every show, and any group discounts, seating allocation and payment dates are determined by the promoter for each show. Group bookings may only apply for certain performances.

Anyone can take advantage of the group booking benefits, so whether you’re a social or sports club, members organisation, a company wanting to treat staff or valued clients, or you’re always left in charge of group outings.

To make a group booking for any of our events, or if you have any questions or would like more information, please email groups@ticketmaster.co.nz or call 09 970 9745. The group booking line is open Monday to Friday, 9am – 5pm.

The promoter of each show decides the price range of tickets and the location of the seats within the theatre that are assigned that ticket price. Each price is allocated to a category, or reserve. The price and location of each reserve in the theatre changes with each show. For this reason, the general seating plans published on this website make no distinction between the different reserves. In most instances Premium is the highest price assigned to the best seating areas, and B or C reserve is the lowest price. For some shows all seats may be the same price.

Ticketmaster NZ is Auckland Live’s official ticketing agent and, and we recommend checking ticket availability on Ticketmaster.co.nz before buying through a resale site.

Several ticketing “resale” websites also sell tickets for Auckland Live events – for example, Ticketmaster Resale, Queen of Tickets, Viagogo and general sales websites such as TradeMe.

Ticketmaster offers a fully integrated and verified resale service. Note not all events on Ticketmaster offer the option to resale their tickets.

• Resale tickets can only be sold up to a maximum of 20% above face value or lower of the original ticket price.
• All tickets (original and resale) are verified and are located in the same place within your MyTicketmaster account ensuring there is no confusion on ticket price options,
• To find out more go here

The other websites mentioned above list tickets on behalf of ticket buyers who have chosen to re-sell their tickets on their sites.

If you do purchase resale tickets, there are some things you may want to consider:

• The ticket price advertised on resale sites can sometimes exceed the original face-value price
• Sometimes resale sites do not provide specific information about the location of the seats
• Check what buyer protection policies and purchase terms and conditions are in place (e.g. what happens if the event is cancelled, or if the tickets you’ve purchased are not valid)
• We recommend buying verified tickets if purchasing via a resale site such as Ticketmaster Resale.

Please note that all the above-mentioned resale sites are not Auckland Live’s official ticket agent.

If you have any questions or would like ticket purchase advice, please contact Auckland Live Ticketing at ticketing@aucklandlive.co.nz.

Is now available through Ticketmaster ticket check-out.    Afterpay is a payment method that allows you to pay for your tickets in four installments every two weeks, interest-free. When you pay using Afterpay on Ticketmaster, Afterpay handles all payment-related matters, and Ticketmaster will handle the tickets! For further information about Afterpay click here  Please note: terms and conditions apply

Secure Tickets offers you the ability to add enhanced refund rights, above what’s required by law, to your order in Checkout.​

• Simple – Easy to purchase during the ticket checkout path and these refund requests are managed via a quick online form run by Booking Protect.
• Confidence – Patrons can have confidence in the Ticketmaster process and can purchase their tickets early because of Secure Tickets.
• Consistent – Patrons know what their enhanced refund rights are upfront in the Terms & Conditions.
• Satisfaction – A simple and satisfying process for patrons to request and receive their refunds using Booking Protect.
• Enhanced refund rights – Refunds are provided outside of what’s required by law, by offering enhanced rights such as injury or illness, mechanical breakdown, or accident of private vehicle, which will appeal to many patrons.

 

To find out more about how it works and how you add it to your ticket purchase, click here.