Know before you go: Disney's Aladdin The Musical

Before you visit Aladdin’s Cave of Wonders read through the following useful information to help you plan your visit to The Civic.

This production contains theatrical smoke, fog effects, pyrotechnics, strobe lighting and loud noises. 

Aladdin runs for approximately 2 hours and 25 minutes, including a 20 minute interval. 


Get there early

We suggest you arrive at the theatre 40-50 minutes prior to the start of the show. This will allow you plenty of time to find your seats before Aladdin begins. The Civic foyers and bars will be open one hour prior to the performance start time.

If you are bringing small children, or people with limited mobility, we recommend arriving in plenty of time to allow for bathroom breaks and finding your seats prior to the performance start time.

For those with special access requirements, please call Ticketmaster on 0800 111 999 in the first instance or Auckland Live on 09 309 2677. Alternatively, visit our Accessibility page for specific information about venue access.


Taking photos and using your phone

Photos of you and your family or friends before the show and after the show are encouraged! We’d love you to share your experience on social media. You’ll find Aladdin media walls inside The Civic foyers to create your own red carpet moment and you can tag us with #AladdinNZ and #AucklandLive.

Photography and recording of any kind are not permitted once the show starts. Out of consideration for the performers on stage and other audience members, please turn your phone off completely before the lights go down.


Information for Families 

There are a limited number of booster seats available for children. Whilst we will be able to accommodate the majority of requests, you’re welcome to bring your own booster seat with you to guarantee your little one gets a boost!

Please note: Aladdin is recommended for ages 6+. 

Children under the age of 23 months are admitted free, with a babes-in-arms pass available at The Civic box office on the night of the performance only, provided they do not take up a seat. Please note that If the child becomes restless or causes a disturbance to surrounding patrons or performers, the venue along with producers of the show, may request they leave the auditorium until they are settled.

All children who will occupy a seat must have a valid ticket. 

All children under 14 years must be with a caregiver at all times. Caregivers must be aged 14 or over.


Parking and transport

There are a number of car parks nearby. The Civic car park is the closest carpark to The Civic however, Victoria Street and Atrium on Elliot car parks are also within walking distance.

For more information about parking and transport to Auckland Live venues, click here. Alternatively, visit Auckland Transport for bus, train and ferry options.


Get your tickets ready

Tickets will be scanned at the entrance of The Civic for this performance so if you’re coming with a group make sure you arrive together or that everyone has their ticket.

Some performances will be sold out, and this may result in having to queue to enter the auditorium.

And finally, please make sure you check your tickets before you go to ensure you have the correct date and time for your performance. 

Note: Ticketmaster is Auckland Live's official ticketing agent. 


Performance start times

All Aladdin performances will start promptly at their designated time (e.g. 1pm, 2pm, 6.30pm, 7.30pm etc.) and a lockout period applies for both the first and second half of the show. Patrons arriving late will not be admitted until a suitable break in the performance. 


Looking for something to eat and drink?

Get into the city early and enjoy a range of special cocktails, wines, Champagne, craft beers as well as sweets and treats from The Civic theatre or STARK’S in The Civic.

Elliot Stables is another option for a pre-show bite, located near The Civic and open every day, including public holidays.

And just remember, no hot food is permitted inside the auditorium.  Please also refrain from bringing noisy snacks, drinks or packages into the theatre, in consideration of other people sitting around you.