At Auckland Live we believe the arts are for everyone and we work hard to open the world of theatre and live entertainment experiences to as many people as possible.
Accessibility is at the heart of this work. As part of it, we make sure our venues are accessible and offer a range of accessible performances for all live arts and entertainment lovers.
We are here to help
Please contact us once you have booked your tickets and/or prior to coming to a show or performance regarding any access requirements, support or information you, your family or friends may need.
Contact us: Monday to Friday, 8am to 6pm
Ph: 09 309 2677
At the show or venue: Please ask for assistance or advise from any of our experienced and knowledgeable uniformed staff members. They will ensure you and your guests have the best experience possible.
Accessibility Virtual Tours
Designed for patrons who have mobility restrictions or are wheelchair users. Familiarise yourself with the layout of our venues from the comfort of home.
Take an Accessibility Virtual Tour of the:
Auckland Town Hall
Bruce Mason Centre
Each tour provides a virtual pathway through the venue, using easy, navigational tools to assist with wayfinding. The tours include 3D images of the venues, colour-coded pathways for patrons depending on the level of mobility, and step counts to key areas such as wheelchair seating, box offices, bathrooms, and lifts.
Accessibility Virtual Tours are planned for Aotea Centre, The Cloud, and Shed 10 at Queen’s Wharf.
Access to the Herald Theatre
Building works are underway in the Herald Theatre Foyer and Courtyard. You can either:
1. Go directly to the Herald Theatre and be seated inside the auditorium from 30 minutes prior to performance OR
2. Come to the Stalls Foyer on Level 2 of the Aotea Centre, where our friendly front of house staff will guide you to the Herald Theatre.
Please let us know in advance if you have mobility needs so we can meet you at the front of the Herald Theatre, off Mayoral Drive, and assist you to the theatre auditorium from there.
You can contact us Mon – Fri 9 am – 5 pm
Ph: 309 2677