At Auckland Live we believe that the arts are for everyone, and we work hard to open up the world of theatre and live entertainment to as many people as possible.

Accessibility is at the heart of this work. As part of it, we have made sure our venues are accessible and offer a range of accessible performances for all theatre lovers. 

To discuss any special access requirements you or a member of your family or friends may have please email:


Accessibility Virtual Tours are available for The Civic, Auckland Town Hall and Bruce Mason Centre.

Making our shows and venues accessible...

Limited mobility

Wheelchair seats at our venues

We have seats at each venue which are specially designed to be accessible for people coming to our shows in wheelchairs. Please visit our venue pages for information about where these seats are. To book them, please contact Ticketmaster and make sure to request these seats specifically. 


Wheelchair access

All Auckland Live venues can be accessed by wheelchairs and have lifts and ramps to assist those who have difficulty climbing stairs. 

Companion seats are available for those booking wheelchair spaces.

Some of our venues are easier to navigate than others, but our friendly event staff will be happy to help you.

We have two wheelchairs available at each venue for you to use if you or someone you’re coming with has mobility needs. You can book one of these by telephoning Ticketmaster on 09 970 9700 or 0800 111 999.


Drop-off points

There are drop-off points located near all our venues for patrons who require step-free access, or those who are unable to walk long distances. These drop-off points are not carparks, but places where cars can stop temporarily to let someone out.

Aotea Centre 
The bottom of Bledisloe carpark (off Mayoral Drive) provides flat access to Aotea Square, and is close to the entrance to Aotea Centre Level 2 (Stalls level). Aotea Centre Level 1 can be accessed internally from the Civic carpark.

Herald Theatre
Outside Aotea Centre Stage Door, next to the Herald Theatre main entrance.

Auckland Town Hall 
Directly outside Auckland Town Hall on Queen Street, close to the main entrance. Take the Accessibility Virtual Tour of the Auckland Town Hall.  

The Civic
Next to Bledisloe Lane, approximately 75 meters past The Civic main entrance on Wellesley Street.

Alternatively, the bottom of Bledisloe carpark (off Mayoral Drive) will provide step-free access to Wellesley Street via Aotea Square and Bledisloe Lane.

Elliott Street is a pedestrian and vehicle shared zone, and is also suitable as a drop-off point. It is located approximately 75 meters past the Civic entrance on the opposite side of Wellesley Street (behind Smith & Caughey’s).

Please note that the bus stops directly outside the Civic main entrance on Queen Street and Wellesley Street are for buses only and can be extremely busy during peak times.

Step-free access from The Civic underground carpark is available to Aotea Centre, Auckland Town Hall, and The Civic via a combination of lifts, flat and sloping floors/pavements. Aotea Centre Level 1 can be accessed internally from the Civic carpark.

Bruce Mason Centre
A dedicated drop-off zone is located just up from the main entrance, running parallel with Killarney Street. This can be accessed from either Killarney Street or The Promenade.

Blind or low visual

Front of House help

For every show, visually impaired patrons can call Ticketmaster on 09 970 9745 any time before 5pm on the day of the show and they will make sure the front of house team is aware of your needs. 

Guide dogs

Guide dogs are welcome at all our venues.

Audio-described performances

Audio description captures the visual elements of a show that a blind or visually impaired person might otherwise miss and describes them in clear and vivid language.

Trained audio describers provide a live, pithy and unbiased description of the action and visual elements of the show, which you listen to through an earpiece attached to a pocket-sized radio. We give theatregoers who are taking advantage of our audio-descriptions a set of introductory notes to listen to before the performance. The notes include a description of set, props, costumes and characters.

Touch Tours

After each audio described performance, theatregoers who have used the audio description can walk through the set, touch set pieces, feel the costumes and handle key props. It’s a great way to experience the show!  It’s important to book ahead as our group sizes are strictly limited.

Deaf or hard of hearing

Hearing aid loops

We have hearing aid loops installed at The Civic, Aotea Centre (in Kiri Te Kanawa Theatre), Auckland Town Hall (both Great Hall and Concert Chamber), and Bruce Mason Centre.

There are particular areas of each venue that are covered by the hearing-aid loop. To use it, you will need to make sure you book tickets in the right section of the relevant theatre. Please visit our venue pages for information about where the best seats are for audience members using a hearing aid. To book these seats, please contact Ticketmaster and request these seats specifically.

To use the loop, just switch your hearing aids to ‘tele’.

Sign Language interpreted performances

These shows are for theatregoers who are deaf or hearing impaired. Trained interpreters, usually standing to the side of the stage, interpret the script during the performance using New Zealand Sign Language. To book, look for the dates of the sign-language interpreted performances for different shows, and then book through Ticketmaster.

Relaxed performances

Relaxed Performances

Auckland Live offer relaxed performances for some events. If you don’t know much about relaxed performances, the simple answer is they are just that – relaxed. They are designed to welcome all those who would benefit from a more relaxed performance environment. This includes, but is not limited to, those with an autism spectrum disorder, sensory and communication disorder or learning difficulty.

All events offering a relaxed performance are accompanied by a Visual Story that explains simply and at a glance the venue and the show. This is so that audiences attending the show can become familiar with their potential experience in advance. You can request a Visual Story for a relaxed performance by emailing

For all other special access requirements

Please let us know if you or a member of your family or friends is attending a show at one of our venues and requires any special assistance. 
Please email: with your requirements, seat numbers (if available), contact details and any questions you may have.
A member of Auckland Live’s front of house team will be in contact with you before the show to discuss how best we can assist you on your arrival and during the show.
Once they have discussed your requirements they will make sure the front of house team at the show are available to support you. 

Live events for everyone

Our Be Accessible ratings

Auckland Town Hall, The Civic and Aotea Square are all currently rated Silver for accessibility by Be.Accessible. Aotea Centre is currently rated Bronze and Bruce Mason Centre is rated Gold. We're working on improving our scores across the board!

Useful links

Auckland Town Hall Accessibility Virtual Tour

Deaf Aotearoa New Zealand

National Foundation for the Deaf

Association of Blind Citizens of New Zealand (ABC NZ)