You'll find the Aotea Centre on Aotea Square, Queen Street. The Kiri Te Kanawa Theatre is inside the main building. The Herald Theatre is to the right of the Centre — you can walk around the side from Aotea Square or take Mayoral Drive.

The Aotea Centre Box Office is temporarily closed, please visit The Civic box office at the corner of Queen Street and Wellesley Street West.

Hours: Mon – Fri 10 am – 4 pm

Ticketmaster’s customer call centre is open 9.00 am – 5.00 pm, Monday – Sunday. Tel 0800 111 999.

The Civic car park is a short walk from the Aotea Centre, making it a great option for shows here. It is important, however, to remember that sometimes all our venues are filled with events. Make sure you have a backup plan — or book a space in advance.

Visit our Parking and Transport page for more information.

The Terrace Café is where you’ll find refreshments to enjoy either on the terrace of the Aotea Centre or to take away.

Container in the Square Café is a great spot to grab a refreshment while you enjoy Aotea Square

Visit our Eating and Drinking page for more information.

Smoking and the use of e-cigarettes in this venue is prohibited.

Mobility Access
The best mobility access into the Aotea Centre is through level one of the the Civic car park or at the northern end of the building, to the right of the front steps. Aotea Centre lifts are located inside the building and go from level 1 (near the car park entrance) up  to level 5 (Kiri Te Kanawa Theatre balcony). Accessibilty improvements were a key focus of the recent Kiri Te Kanawa Theatre auditorium upgrade, with updates including a wheelchair lift at the Stalls level from the Owens Foyer (street level), a flatter grade to the floor and more wheelchair seating.

Booking Wheelchair Seats
To book wheelchair seats in our venues please contact Ticketmaster on 09 970 9711
Please note this is not a general sales line.   Be sure to request wheelchair seats specifically. 

Companion seats are available for those booking wheelchair seats.

We have two courtsey wheelchairs available at the venue for you to use if you or someone you’re coming with has mobility needs.
You can book one of these by calling Ticketmaster at 0800 111 999.

Visually impaired patrons
For every show, visually impaired patrons can call Ticketmaster on 09 970 9745 any time before 5pm on the day of the show and they will make sure the front of house team is aware of your needs.

Guide dogs are welcome at our venues.

Hearing aid loops
All the stalls and circle seats are equipped with hearing aid loops which are available for all shows.
Contact Ticketmaster at 09 970 9700 for advice on the best area to be seated in. 
To connect to the hearing loop, switch your hearing aids to ‘tele’.

Visit our Accessibility page for more information.