Practical info
Where are we?
You'll find Aotea Centre on Aotea Square, Queen Street. ASB Theatre is inside the main building. Herald Theatre is on the right of the centre - you can walk round the side from Aotea Square, or take Mayoral Drive.
Tickets and seating
Our Box Office sells tickets for all Auckland Live venues, and is open daily, as well as for performances (to allow you to collect your tickets).
You can book tickets in three ways:
- in person at the Box Office at The Civic
- online through our event pages
- over the phone with Ticketmaster on 09 970 9700 or 0800 111 999
Aotea Centre boasts two theatres - ASB Theatre (seating map) and Herald Theatre (seating map). The other venues are Goodman Fielder Room, Limelight Room, Upper NZI and Lower NZI.
Parking and transport
The Civic Car Park is a short walk from Aotea Centre, making it a great option for shows here. It is important however, to remember that sometimes all our venues are filled with events. Make sure you have a backup plan - or book a space in advance.
Pre-paid Parking at the Civic Car Park
A limited number of pre-paid parking spaces are available on Level 2 of the Civic Car Park, which is beneath Aotea Square. Entry is via Greys Avenue only.
You can only purchase a pre-paid parking voucher at the time you purchase your event tickets. You can also add a pre-paid car park voucher to an existing ticket order by calling the Ticketmaster Call Centre on 0800 111 999 or by visiting the Aotea Centre Box Office.
Pre-paid parking is available from 6.00pm only.
Mobility parking
The Civic car park has 20 mobility spaces available. Take your mobility card and entry ticket to a pay machine and press the help button for instructions. More information available on Auckland Transport's website.
Public transport
Visit Auckland Transport or download the AT app to see what public transport options are available.
Taxis
For city centre venues, the best spot to meet a taxi is the Bledisloe Street car park at 24 Wellesley Street West.
Food and drink at Aotea Centre
You can enjoy a pre-show drink in the theatre bars, or for something a bit more substantial, visit BOX Café and Bar on the terrace of Aotea Centre. BOX offers special show-themed cocktails, as well as a selection of wines and beers, Caffe L’Affare coffee, tea and non-alcoholic cold drinks. If you’re headed to Aotea Centre for a matinee or meeting, you can also enjoy cabinet food or a gourmet pizza. There’s also a Happy Hour from 4.30-6pm daily.
Please note that you can’t take glasses, glass bottles, or hot drinks, into the auditorium for shows. This is because of health and safety concerns. If you want to take a cold drink in to enjoy at your seat, bar staff will be happy to provide a plastic cup.
You’re spoiled for choice for a pre-show meal. Aotea Centre is surrounded by great eating options, all in walking distance of the venue.
Accessibility
The best mobility access into the Aotea Centre is through level one of the the Civic car park or at the northern end of the building, to the right of the front steps. Aotea Centre lifts are located inside the building and go from level 1 (near the car park entrance) up to level 5 (ASB Theatre balcony). Accessibilty improvements were a key focus of the recent ASB Theatre auditorium upgrade, with updates including a wheelchair lift at the Stalls level from the Owens Foyer (street level), a flatter grade to the floor and more wheelchair seating.
Companion seats are available for those booking wheelchair spaces and guide dogs are welcome at our venues. For every show, visually impaired patrons can call Ticketmaster on 09 970 9745 any time before 5pm on the day of the show and they will make sure the front of house team is aware of your needs.
All Auckland Live venues can be accessed by wheelchairs and have lifts and ramps to assist those who have difficulty climbing stairs.
We have two wheelchairs available at the venue for you to use if you or someone you’re coming with has mobility needs. You can book one of these by telephoning Ticketmaster on 09 970 9700 or 0800 111 999.
All the stall and circle seats are equipped with hearing aid loops which are available for all shows. Contact Ticketmaster on 09 970 9700 for advice on the best area to be seated in. To connect to the hearing loop, switch your hearing aids to ‘tele’.
Some of our shows offer signed and audio described performances, so that deaf, blind and partially sighted people can enjoy a great night out at the theatre.
Visit our accessibility page for more information.
Take the Accessibility Virtual Tour
Read the full accessibility report of Aotea Centre on Be.Accessible website.
Hiring the Aotea Centre
If you're a promoter interested in bringing a show to Auckland Live, please visit our Hiring Our Venues page for more information.
If you're interested in hiring a room at Aotea Centre for a meeting, conference or similar event, please visit the Auckland Conventions website
