Aotea – Te Pokapū | Aotea Centre

50 Mayoral Drive, Auckland

09 309 2677

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Visitor Information

Covid-19 Alert Level 3: The Aotea Centre and Box Office are closed until further notice. Please check show and event pages for the latest information about postponements and cancellations, and refer to the Ministry of Health’s Level 3 guidelines.  

Opening hours: 

Mon – Tue 8 am – 6 pm  

Wed – Fri 8 am – 7 pm  

Sat & Sun: Open when scheduled events are taking place in the Aotea Centre.

 

Please check show and event pages for the latest information about postponements and cancellations.  

Practical info

Where are we?

You'll find the Aotea Centre on Aotea Square, Queen Street. The Kiri Te Kanawa Theatre is inside the main building. The Herald Theatre is to the right of the Centre — you can walk around the side from Aotea Square or take Mayoral Drive.


Tickets and seating

The Aotea Box Office is open Mon – Sun 10 am – 4 pm, and 90-minutes before a performance in the Aotea Centre.  

Ticketmaster’s customer call centre is open 9.00 am – 5.00 pm, Monday – Sunday. Tel 0800 111 999. 


Parking and transport

The Civic Car Park is a short distance from Aotea Square, Aotea Centre, The Civic and Auckland Town Hall, as well as other Aotea Arts Quarter venues, making it a great option for attending shows and events.

Mobility parking:
During standard hours, the first 2 hours of mobility parking are free with usual rates applied afterwards. After 6pm and on weekends, mobility parking is free. Take your mobility card and entry ticket to a pay machine, and press the help button. There are 20 mobility parking spots available, with locations as below:

  • Level 1 opposite Aotea Centre entry doors - 5x spaces, numbers 244 -248
  • Level 1 opposite Aotea Centre entry doors (next to the yellow booth) 4x spaces, numbers 207 - 210
  • Level 1 Town Hall corner 1x large space, number 271
  • Level 1 Sky Metro corner 5x spaces, numbers 9-13
  • Level 2 Town Hall corner 2x spaces
  • Level 3 Town Hall corner 3x spaces

Information to note:

  • Vehicle height clearance is 2.08m 
  • The car park is underground, but well lit
  • Lift access is available from Aotea Square to all levels 
  • There are 6 electric vehicle charge points, located on level 1 
  • For more information about the car park, visit the Auckland Transport website

It is important, however, to remember that sometimes all our venues are filled with events. Make sure you have a backup parking plan. 

As of July 2021, paper tickets are no longer required at The Civic Carpark. When you drive in, your licence plate number will be scanned and the gate will open. Once you're ready to leave, you can pay by entering your licence plate number via the AT Park app (note, you may need to make payment prior to entering the underground area to remain in range of cell phone service). If you don't have the app, you can pay via a payment machine by inputing your licence plate number. Once your payment has been made, simply drive straight out. 

Visit our Parking and Transport page for more information.


Eating and drinking

The Terrace Café is where you’ll find refreshments to enjoy either on the terrace of the Aotea Centre or to take away.

Container in the Square Café is a great spot to grab a refreshment while you enjoy Aotea Square

Visit our Eating and Drinking page for more information.


Health and safety

Smoking and the use of e-cigarettes in this venue is prohibited.


Accessibility

Mobility Access

The best mobility access into the Aotea Centre is through level one of the the Civic car park or at the northern end of the building, to the right of the front steps. Aotea Centre lifts are located inside the building and go from level 1 (near the car park entrance) up  to level 5 (Kiri Te Kanawa Theatre balcony).

Accessibilty improvements were a key focus of the recent Kiri Te Kanawa Theatre auditorium upgrade,with updates including a wheelchair lift at the Stalls level from the Owens Foyer (street level), a flatter grade to the floor and more wheelchair seating.

Booking Wheelchair Seats

To book wheelchair seats in our venues please contact Ticketmaster on 09 970 9711
Please note this is not a general sales line.   Be sure to request wheelchair seats specifically. 

Companion seats are available for those booking wheelchair seats.

We have two courtsey wheelchairs available at the venue for you to use if you or someone you’re coming with has mobility needs.
You can book one of these by calling Ticketmaster at 0800 111 999.

Visually impaired patrons

For every show, visually impaired patrons can call Ticketmaster on 09 970 9745 any time before 5pm on the day of the show and they will make sure the front of house team is aware of your needs.

Guide dogs are welcome at our venues.

Hearing aid loops

All the stalls and circle seats are equipped with hearing aid loops which are available for all shows.

Contact Ticketmaster at 09 970 9700 for advice on the best area to be seated in. 

To connect to the hearing loop, switch your hearing aids to ‘tele’.

Visit our Accessibility page for more information.

The Aotea Centre is rated SILVER for accessibility by Be.Lab.

 

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Auckland Transport City Carpark Availability

Last updated at .... Please note: During peak times availability can change quickly, please allow plenty of time to find a carpark.
For all public transport and carparking information, please visit Auckland Transport.

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