Visitor Information

The Aotea Centre Box Office is located in the BNZ Foyer, Level 3 of the Aotea Centre.

Opening hours:
Monday – Friday, 10am to 4pm
Saturday & Sunday, Closed 

The Box Office is always staffed 90-minutes before and during performances in the Kiri Te Kanawa Theatre and Herald Theatre

Outside these hours visit or phone 0800 111 999

Auckland Live Café

Practical info

You'll find Aotea Centre on Aotea Square, Queen Street. ASB Theatre is inside the main building. Herald Theatre is on the right of the centre - you can walk round the side from Aotea Square, or take Mayoral Drive.

Our Box Office sells tickets for all Auckland Live venues, and is open daily, as well as for performances (to allow you to collect your tickets).

You can book tickets in three ways:

  • in person at the Box Office at the Aotea Centre
  • online through our event pages
  • over the phone with Ticketmaster on 09 970 9700 or 0800 111 999

Hours: 9 am – 5.30 pm Monday to Friday; 10 am – 4 pm Saturday and Sunday; also open 90 minutes prior and 60 minutes after a show starts.

The Civic Car Park is a short walk from Aotea Centre, making it a great option for shows here. It is important however, to remember that sometimes all our venues are filled with events. Make sure you have a backup plan - or book a space in advance.

Pre-paid Parking at the Civic Car Park

A limited number of pre-paid parking spaces are available on Level 2 of the Civic Car Park, which is beneath Aotea Square. Entry is via Greys Avenue only. 

You can only purchase a pre-paid parking voucher at the time you purchase your event tickets. You can also add a pre-paid car park voucher to an existing ticket order by calling the Ticketmaster Call Centre on 0800 111 999 or by visiting the Aotea Centre Box Office.

Pre-paid parking is available from 6.00pm only. 

Mobility parking

The Civic car park has 20 mobility spaces available. Take your mobility card and entry ticket to a pay machine and press the help button for instructions. More information available on Auckland Transport's website

Public transport

Visit Auckland Transport or download the AT app to see what public transport options are available.


For city centre venues, the best spot to meet a taxi is the Bledisloe Street car park at 24 Wellesley Street West. 

You can enjoy a pre-show drink at the container pop-up BOX in the Square, or for something a bit more substantial visit BOX Café and Bar on the terrace of the Aotea Centre. 

BOX Café and Bar offers special show-themed cocktails as well as a selection of wines and beers, Caffe L’Affare coffee, tea and non-alcoholic cold drinks. If you’re headed to the Aotea Centre for a matinee performance or meeting, you can also enjoy cabinet food and snacks. There’s also a Happy Hour from 4.30 – 6 pm daily. 

Please note that due to Health and Safety requirements drinking glasses, glass bottles, hot food and drinks are not permitted in the Aotea Centre’s auditoriums. Bar staff are happy to provide you with a plastic cup to take your cold drink into a performance. 

You’re spoiled for choice for a pre-show meal in and around the Aotea Arts Quarter. Check out these great dining options, all within walking distance of the Aotea Centre. 

The best mobility access into the Aotea Centre is through level one of the the Civic car park or at the northern end of the building, to the right of the front steps. Aotea Centre lifts are located inside the building and go from level 1 (near the car park entrance) up  to level 5 (ASB Theatre balcony). Accessibilty improvements were a key focus of the recent ASB Theatre auditorium upgrade, with updates including a wheelchair lift at the Stalls level from the Owens Foyer (street level), a flatter grade to the floor and more wheelchair seating.

Companion seats are available for those booking wheelchair spaces and guide dogs are welcome at our venues. For every show, visually impaired patrons can call Ticketmaster on 09 970 9745 any time before 5pm on the day of the show and they will make sure the front of house team is aware of your needs. 

All Auckland Live venues can be accessed by wheelchairs and have lifts and ramps to assist those who have difficulty climbing stairs.

We have two wheelchairs available at the venue for you to use if you or someone you’re coming with has mobility needs. You can book one of these by telephoning Ticketmaster on 09 970 9700 or 0800 111 999.

All the stall and circle seats are equipped with hearing aid loops which are available for all shows. Contact Ticketmaster on 09 970 9700 for advice on the best area to be seated in. To connect to the hearing loop, switch your hearing aids to ‘tele’.

Some of our shows offer signed and audio described performances, so that deaf, blind and partially sighted people can enjoy a great night out at the theatre.

Visit our accessibility page for more information.

Take the Accessibility Virtual Tour

If you're a promoter interested in bringing a show to Auckland Live, please visit our Hiring Our Venues page for more information.

If you're interested in hiring a room at Aotea Centre for a meeting, conference or similar event, please visit the Auckland Conventions website

About the Venue

The Aotea Centre is a purpose-built performing arts and events centre. It is home to New Zealand’s largest tiered auditorium, as well as a unique black box theatre, multiple function rooms and spaces, the vibrant BOX Café and Bar, and the funky pop-up BOX in the Square

About Aotea Centre

The Aotea Centre was designed in 1974 by city architect Ewen Wainscott, but wasn’t built until the late 1980s. It opened in 1990, marking the beginning of the organisation that is now Auckland Live. Dame Kiri Te Kanawa was the star of the first concert held there.
Today, the Aotea Centre hosts a wide variety of activities including key performances by New Zealand Opera and the Royal New Zealand Ballet, live music, and is a perfect space for large conventions. You will also find the administration offices for Auckland Live, Regional Facilities Auckland, and Auckland Conventions on Level Four of the building.

The centre was refurbished in 2013 to include two theatres: the 2139-seat ASB Theatre, and the 186-seat Herald Theatre. The front face of the venue was opened up to include a café, now known as BOX Café and Bar.

The current refurbishments underway at the Centre involve upgrading the interior to complement its wonderful theatres. Work began in 2018, and since March 2019 the Centre has been transitioning to being fully reopened. Filled with light and space, the new-look Centre will be an inspiring venue for any occasion and will feature open design, expansive foyers, appealing function spaces and new bar areas. 

Please visit the RFA website for more details. 

NEW in Aotea Square: The Aotea Centre Wrap

Aotea Centre is rated Bronze for accessibility by Be.Accessible.

Be accessible Bronze rating

Hire this Venue

The Aotea Centre contains two purpose built performance spaces – the 2,139-seat ASB Theatre and the 186-seat Herald Theatre.

Venue Specifications


Venue hire fees and associated service costs and/or rental inclusions, vary depending on the venue and the type of production/show. Please contact us with a brief description of your event for pricing information.

Both the ASB Theatre and Herald Theatre have community hire rates available should your organisation have non-for-profit status.