- Visitor Information
- About the Venue
- Current Shows
- Hire the Venue
Visitor Information
The Cloud is a modern multi-purpose venue located on Queens Wharf on Tāmaki Makaurau Auckland’s waterfront near Britomart Station. The venue is ideal for concerts, festivals, exhibitions and large-scale events.
Online tour of The Cloud, Queens Wharf
Take the virtual tour TAKE THE ACCESSIBILITY VIRTUAL TOUR
Accessibility Virtual Tour Navigation Guide
See current events at The Cloud, Queens Wharf here
For booking tickets, show information, postponements and cancellations please refer to the individual show webpages.
Practical Information
Conveniently located next to the ferry terminal and opposite the Britomart Transport Centre, The Cloud on Queens Wharf is easily accessible to all visitors. In the heart of the central city pokapū tāone, it is within walking distance of countless hotels, shopping and dining options.
There is no public parking at The Cloud on Queens Wharf. Public parking is available at the Britomart and Downtown Car Parks.
If you are driving to collect passengers from cruise ships, make sure you check the cruise schedule and read more about access and parking here. Should you need any further assistance, feel free to contact cruise@poal.co.nz directly.
Auckland Ferry Terminal
Situated adjacent to Queens Wharf, ferries leave from this terminal to destinations across the Waitematā Harbour and Hauraki Gulf. For destinations and timetables see: fullers.co.nz
Britomart Transport Centre
From The Cloud, Queens Wharf, the Britomart Transport Centre is a short walk across the road at 8 – 10 Queen Street. Britomart is Auckland’s public transport hub, and includes a train station and bus exchange where many buses from around the region converge. Check timetables at Auckland Transport.
Visit our Parking and Transport page for more information.
Sit back, relax and soak up the best scenery in town, while enjoying a bite to eat at the Queens Wharf Village. Offering up culinary delights from Kapai, St Pierre’s Sushi, Cinta Malaysian, The White Lady, Wolf Coffee and treats from Grab 'More, we can't think of a better inner city lunch spot!
Visit our Eating and Drinking page for more information.
- Smoking and the use of e-cigarettes in this venue are prohibited.
- Be assured, we follow the strictest hygiene standards and protocols as the health and wellbeing of our visitors and team are central to our welcome and manaakitanga.
- Cleaning of our venues, public bathrooms, and spaces remains a high priority and will take place regularly in line with our enhanced on-site hygiene and safety measures.
- If you would like to wear a mask while visiting us and attending an event or café in our venues, you are welcome to do so.
- We ask that you and your guests make a reasonable assessment of your health status before attending our venue or the event. If you are feeling unwell, please stay at home.
Drop Off Points
Drop off-point is located at the roundabout to the right of The Cloud on Queens Wharf
We are here to help:
Please contact us once you have booked tickets and prior to coming to a show or performance at The Cloud regarding any access requirements,support or information you,your family or friends may need.
Contact us: Monday to Friday, 9am to 5pm
Ph: 09 309 2677
Email: accessibility@aucklandlive.co.nz
At the show or venue: Please ask for assistance or advise from any of our experienced and knowledgeable uniformed staff members. They will ensure you and your guests have the best experience possible.
Visit our Accessibility page for more information.
If you have lost something at one of our venues, please email LostProperty@aucklandlive.co.nz and tell us:
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What did you lose?
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Where did you lose it?
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When did you lose it?
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What event were you attending?
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Anything else that might help us find your property.
Wherever possible, Auckland Live will contact potential owners to arrange collection of their property. Items of value are taken to the Central Police Station as soon as possible. Items of a general nature are retained for at least 2 weeks after each event. On a fortnightly basis, any remaining unclaimed items are donated to charity.
Once the Lost Property Team confirm that your item has been found, lost items may be collected in person during business hours (8:00 am - 6:00 pm, Monday - Friday, except public holidays), or after hours by arrangement on a case-by-case basis, as outlined by the Lost Property Team. Alternatively, Auckland Live can arrange courier delivery of Lost Property to the owner at the owner's expense.
When items are collected, Auckland Live requires that a photo ID is presented. A copy of this ID will be retained for a period of six months in case of dispute, and will then be disposed of securely.
Related info
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