COVID-19 Protection Framework FAQs

Auckland Live 

Covid-19 Protection Framework  

Frequently Asked Questions 

From 3 January 2022, we’re delighted to welcome you back to our events, venues, and iconic spaces under the Covid-19 Protection Framework. 

What’s open?

From 3 January 2022, we are welcoming visitors under the Covid-19 Protection Framework into the:


Do I need to be vaccinated to visit?

At Auckland Live, the health and safety of all our visitors and staff is our priority, and at the red, orange and green setting of the Covid-19 Protection Framework we have some mandatory conditions of entry, including everyone of vaccination age being required to show a My Vaccine Pass as proof of vaccination. Processes are in place at our venues to verify visitors’ My Vaccine Passes.

Children under 12 years and 3 months old do not need to provide a My Vaccine Pass.

If you are unable to provide information about your vaccination status you will not be able to enter our venues.

You’ll need to scan in…

Scanning in using the NZ Covid Tracer App or entering your contact details manually at points of entry is mandatory at our venues.

Is mask wearing compulsory?

Visitors aged 12-years and over may be required to wear face masks inside our venues. Signage outlining all entry requirements is displayed at venue entry points.

Those who can’t wear a mandatory facemask for legitimate reasons will be permitted entry.

What health and safety measures are in place?

All Auckland Live staff, artists, participants, delegates, volunteers, and contractors are vaccinated for Covid-19, and all staff you encounter inside our venues will be wearing facemasks.

Cleaning of our venues, public bathrooms and offices takes place regularly in line with our enhanced on-site hygiene and safety measures.

Please play your part in helping keep everyone safe by sanitising your hands at the on-site sanitiser stations prior to entry and maintaining a one metre distance from our staff and other people.

If you are feeling unwell or have Covid-19 symptoms, been in contact with someone who has tested positive for Covid-19, are awaiting the results of a Covid-19 test, are subject to isolation requirements or have visited a location of interest we ask that you stay at home and do not enter our venues. 

Additional health and safety measures are in place at our cafe

  • Face coverings are required for customers aged 12 years and older when they not eating or drinking.
  • All customers are seated, with no standing or congregating unless collecting a grab-and-go purchase in the dedicated waiting area. 
  • Physical distancing of one metre is in place.
  • For dine-in, customer table service only is provided. 
  • Grab-and-go customers must use the dedicated purchase and collection section of the café.  
  • All takeaway drinks are served in disposable cups. 
  • Keep Cups are not accepted. 

Are there restrictions on the number of people allowed at Auckland Unlimited venues and events?

Yes, restrictions on numbers will depend on the venue or event.

What if I’m not feeling well before I visit?

We ask that you and your guests make a reasonable assessment of your health status before attending our venue or the event. If you or someone you have been in contact with are displaying symptoms of Covid-19, please check the individual event webpage for details of ticket flexibility or contact us at to request a refund, and we will follow up with the presenting organisation.

What if one of us feels unwell while we’re at the venue?

If you start to feel unwell during an event, you should advise a member of our team and then leave the site immediately. If you later learn you have tested positive for Covid-19, please call Auckland Live on 09 309 2677. Your call will be treated with the strictest confidence. If calling outside business hours, please leave a message.

I have tickets for an event that I purchased before the mandatory vaccination policy came into effect.

By purchasing tickets, you agree to adhere to the Conditions of Entry for our venues and any specific event conditions of entry from time to time. Our conditions of entry can be found here.

For tickets purchased as of December 3, you will not be entitled to a refund or exchange if you do not comply with the vaccination requirements outlined above.

The event I purchased tickets for has been cancelled/postponed.

In the event Auckland Unlimited cancels an event due to Covid-19, you will be entitled to a full refund.

If an event has been postponed due to Covid-19, you can exchange your ticket to a rescheduled date. If the rescheduled date/s are not suitable for you to attend, you will be entitled to a refund. You can find more information here.

What's on

Nau mai, Hoki mai | Welcome back  

He harikoa matou ki te manaaki i a koe, tō hoa me tō whānau ki ta mātou wāhi hei kuhunga ki roto i tō tiata makau kei tēnei raumati. 

We are thrilled to welcome you, your friends, and whānau to our venues to attend your favourite shows and events happening this summer. 

We have a stellar line-up of upcoming events, live music shows, and spectacular festivals including the Renaissance art exhibition –
Michelangelo – A Different View in Aotea Centre, shows celebrating Auckland Pride during their 50th anniversary, breath-taking dance works from the Royal New Zealand Ballet, Hawaiki TŪ’s Taurite, and Touch Compass’ /rītaha/ - a work that honours accessibility and art.   

Also on offer, is the best line-up of free mini-festival weekends during Auckland Live Summer in the Square, a suite of cool music and comedy gigs including Come Together, The Rolling Stones’ Sticky Fingers, Reb Fountain, L.A.B, and Urzila Carlson.   

You can get a taste of Art of Wine in Queens Wharf, consider yourself at NYT Oliver or choose from the unbeatable performing arts shows at the Auckland Arts Festival - Te Ahurei Toi o Tāmaki.   

There is so much more, so make sure you head to Auckland Live events to discover our world-class line-up of shows and experiences.  

We have two great outdoor dining areas to enjoy the summer breeze and catch your breath between shows; The Terrace Café, with its tasty new summer menu, and the Container in the Square Café in Aotea Square with its laid-back summer vibe.  

And most importantly, as we open to live events again, the health and welfare of our visitors, artists, and team are central to our welcome and manaakitanga.  At Auckland Live we have the strictest hygiene standards and Covid-19 protection protocols and ask you to follow our mandatory guidelines when you enter our venues, be kind to one another, and have a great time!  

See you at the show!  

To ensure you don’t miss out on any of the great events or announcements happening in 2022, sign up to Auckland Live or follow us on Facebook or Instagram.  When you are at the event, we’d love to know, so tag us @aucklandlive – we just might share your photo on our Insta story too! 


Welcome Back

Be the first to know about the latest shows, special offers and announcements.