COVID-19 Protection Framework FAQs

Covid-19 Protection Framework: Frequently Asked Questions  

All our venues and events are operating to the Covid-19 Protection Framework orange setting requirements.  

When visiting, we recommend you wear a face mask, however it is not a requirement.  
Check out our frequently asked questions (FAQs) below for more information. 

What’s open?

We are welcoming visitors back to our venues and shows at the orange setting of the Covid-19 Protection Framework. 

We are open during daytime hours at: 

All our venues and spaces are open to patrons up to two hours prior to a show's start times.  Please check the individual show pages for all the event and ticketing details.  

Do I need to be vaccinated to visit?

No. If you are visiting our venues or events, you no longer need to show a My Vaccine Pass.  

Do I need to scan in?

No. If you are visiting our venues or events, you are no longer required to scan in. 

Do I have to wear a mask?

We recommend you wear a face mask for your safety and the safety of others. All our customer service staff will continue to wear face masks.  

What health and safety measures are in place?

Cleaning of our venues, public bathrooms and offices remains a high priority and will take place regularly in line with our enhanced on-site hygiene and safety measures. 

Please play your part in helping keep everyone safe by sanitising your hands at the on-site sanitiser stations prior to entry.   

If possible, please try and maintain a one-metre distance from our staff and other people. 

If you are feeling unwell or have Covid-19 symptoms, have been in contact with someone who has tested positive for Covid-19, are awaiting the results of a Covid-19 test, are subject to isolation requirements or have visited a location of interest, we ask that you stay at home and do not enter our venues.  

Additional health and safety measures are in place at our cafe

  • Wearing a face mask and maintaining a one-metre distance between others is  

  • All café and bar staff will continue to wear face masks.  

  • The Terrace Café has a large outdoor seating/dining area for all visitors to enjoy.  

  • Customers can grab and go from the cashier  

  • All takeaway drinks are served in disposable cups.  

Are there restrictions on the number of people allowed at an event?

No, there are no capacity limits for indoor or outdoor events.  

What if I’m not feeling well before I visit?

We ask that you and your guests make a reasonable assessment of your health status before attending our venue or the event. If you have or are displaying symptoms of Covid-19 or feeling unwell, please stay at home.  

Please check the individual event webpage for details of re: Covid-19 ticket flexibility or contact us at to request a refund, and we will follow up with the presenting organisation. 

The event I purchased tickets for has been cancelled/postponed.

If an event is cancelled due to Covid-19, you will be entitled to a full refund.   

If an event has been postponed due to Covid-19, you can exchange your ticket for a rescheduled date. If the rescheduled date/s are not suitable for you to attend, you will be entitled to a refund. To find out more head to the Ticketmaster help page. 

What's on

The best place to discover what’s on in Tāmaki Makaurau is Auckland Live’s website, which has an amazing array of events and experiences for everyone to enjoy. It’s also where we announce the latest shows and events coming up.  

 We recommend you sign up to Auckland Live or follow us on Facebook or Instagram to make sure you don’t miss the latest updates, and news on events and shows coming to our venues.   

If you are coming into the heart of Auckland city, make sure you head to the Aotea Centre. Newly refurbishment and updated, it’s worth taking a leisurely stroll through its foyers to discover the unique collection of Aotea Centre artworks, including Lisa Reihana’s spectacular digital artwork Ihi in the BNZ foyer on level 3.   
During the April school holidays, Aotea Square will be transformed into a magical place of happiness, with the amazing Rainbow Machine and other fun activities for the whole whānau to enjoy. While you’re there, take a break and enjoy the tasty treats and beverages on offer at  The Terrace Café. 

We also recommend taking a tour of Auckland's architectural greats - The Civic and the Auckland Town Hall! Led by passionate and knowledgeable tour guides, both tours offer intimate looks into the workings of these two iconic buildings and their remarkable histories.  
Plus, enjoy some incredible events inside these buildings including performances by the Auckland Philharmonia Orchestra and an evening celebrating the music of Simon & Garfunkel. 

If you are down the other end of town, Queens Wharf has some great gigs, shows and festival happenings at Shed 10 and The Cloud.  It is also a wonderful place to take a stroll in the sunshine, experience Michael Parekōwhi’s The Lighthouse, and capture an Instagram-worthy shot of the sparkling Waitematā Harbour. Make sure you tag @aucklandlive – we'd love to  share your photo on our Insta story too!  

Auckland Unlimited’s vibrant cultural organisations the Auckland Zoo, the New Zealand Maritime Museum, and Auckland Art Gallery Toi o Tamaki are open and continuing to welcome visitors at the red setting and in accordance with all Covid-19 Protection Framework guidelines.   

And rest assured, we are following the strictest hygiene standards and protocols as the health and welfare of our visitors and team are central to our welcome and manaakitanga.    

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