Tickets and Seating  | Ngā tīkiti me ngā nohoanga

Tickets and Seating  | Ngā tīkiti me ngā nohoanga

We believe a great entertainment experience starts from the moment you buy or secure tickets to our events and shows in Auckland.  

To help make sure your experience is as smooth, easy, and simple as possible we have gathered all the key ticketing and seating information you need to know to ensure you have the best time at the event or show of your choice. 

Check out our frequently asked questions (FAQs) below. 

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Booking your tickets

Who are Auckland Live's Ticketing agents?

Ticketmaster NZ Ltd is our exclusive ticketing agent for the following venues - Auckland Town Hall, The Civic, Aotea Square, Aotea Centre and Bruce Mason Centre. 

When purchasing tickets from Ticketmaster NZ Ltd, please take the time to review the following: 

Moshtix is a subsidiary company of Ticketmaster and is used by Auckland Live for some GA and free events in our venues. Please take the time to review:

Alternative ticketing providers: 
Some events at our Queens Wharf venues use alternative ticketing providers. It is important you view the individual events ticketing providers’ websites for their terms and conditions of purchase.


How to book your tickets

You can book tickets through Ticketmaster using the following options:

Ticketmaster's Customer Call Service is open from Monday to Sunday between 9am and 5pm.

There is a lot of excellent ticketing information on Ticketmaster's help pages. For event information, reschedules and cancellations, please check out their helpdesk


Group bookings

There are special advantages offered to our group bookers and benefits can include:

  • Book now and pay later
  • Discounted ticket prices
  • Priority access to tickets
  • Special offers, invitations, incentives, and competitions
  • Dedicated group booking service

Minimum group booking numbers differ for every show, and the promoter determines any group discounts, seating allocation and payment dates for each show. Group bookings may only apply for specific performances.

Anyone can take advantage of the group booking benefits, whether you’re a social or sports club, members organisation, a company wanting to treat staff or valued clients, or you’re always left in charge of group outings.

To make a group booking for any of our events, or if you have any questions or would like more information, please email groups@ticketmaster.co.nz or call 09 970 9745The group booking line is open Monday to Friday, 9 am – 5 pm.


Afterpay

Afterpay is now available through Ticketmaster's check-out.    

Afterpay is a payment method that allows you to pay for your tickets in four installments every two weeks, interest-free.

When you pay using Afterpay on Ticketmaster, Afterpay handles all payment-related matters, and Ticketmaster will handle the tickets!

Please make sure you have read the terms and conditions - late payments will incur fees!


Service fees

The ticket price plus service fees and credit card charges will apply for all ticketed events in Auckland Live venues.

Ticketmaster Fees

  • Internet booking fee: $5 per transaction
  • At the Box Office and Ticketmaster outlets: $2.50 per ticket
  • Phone, mail, fax and group bookings: $11 per transaction
  • Credit cards: A surcharge may also apply, often referred to as a 'payment processing fee.
  • Couriered Tickets: $5.50 per transaction for standard courier and $9.00 per transaction for rural courier.
    • Couriered tickets will be delivered within 3-5 working days. 
    • Couriers are unable to deliver tickets to P.O. Box addresses.

Please check their individual website for booking, credit card, and couriers’ fees for all other ticketing agents.


Ticket options

Mobile tickets

Your phone is your ticket! This is Auckland Live’s preferred delivery option. It is easy, safe and sustainable. 
When you buy tickets online to a show in one of our venues, choose Mobile delivery at check-out to access your tickets directly through your Ticketmaster account on your mobile phone.
You can also forward your mobile ticket(s) to friends and family, from your Ticketmaster account to theirs, in a transaction that’s both safe and secure.

Please download your ticket/s before arriving at the venue. This will ensure ease of access into the show or event you are attending. 

Learn more about mobile tickets


Print at home

If you opted for Print-at-Home tickets, your tickets will be sent to your email address and all you need to do is print these out and bring them with you to the performance.
These tickets have a QR code on them that will be scanned by one of our front of house team members at the venue for access to the show.


Collect your tickets at the venue

Tickets can be collected and purchased from the Aotea Centre Box Office from Monday to Friday 10am to 4pm.  
The Box Office is located through the main doors and entrance to the Aotea Centre and is operated by Ticketmaster.
At each of Auckland Live’s venues, a Ticketmaster Box Office opens 90 minutes prior to the performance you are attending to collect and check your tickets.

Problems with your tickets

What should I do if I haven’t received my tickets?

If you haven’t received your tickets within three business days of an event, please call Ticketmaster at 0800 111 999. Make sure you have the confirmation number for your account, and/or the number of the credit card with which you made the purchase.
 
Ticketmaster's customer services representative will determine the nature of the problem and whether your tickets are replaceable. Usually you will be instructed to collect your replacement tickets at the Box Office prior to the show, and the tickets will be marked as "Replacement" so that they are easily identified as the valid tickets. Replacement tickets can only be collected by the credit card holder, presenting the original credit card used for the purchase.


What should I do if I’ve lost my tickets?

For lost or stolen tickets please phone Ticketmaster at 0800 111 999. Make sure you have the confirmation number for your account, and/or the number of the credit card with which you made the purchase.


Ticket refunds, exchanges or cancellations

All details regarding event changes, revised dates and/or any cancellations including all ticket refunds will be formally notified by Ticketmaster New Zealand directly to the account holder.

If you booked online or over the phone, the credit card you used to purchase your tickets will be refunded automatically. Customers should expect their refund to appear in their account in 10-14 days.

If your tickets were purchased through a Ticketmaster Box Office/Outlet including Aotea Centre and Bruce Mason Centre Box Office, you can submit a request on this link. with your order number and a bank account number that we can transfer your refund directly into.

Please make sure you select the Topic ‘Cancelled/Altered Event’ and select ‘Refund

Please note that delivery and order processing fees cannot be refunded.

You can find more information on Ticketmaster’s website, or you can contact Ticketmaster at 0800 111 999.


Purchasing tickets through resale sites

Ticketmaster NZ is Auckland Live’s official ticketing agent and, and we recommend checking ticket availability on Ticketmaster.co.nz before buying through a resale site.

There are several ticketing “resale” websites that also sell tickets for Auckland Live events – for example, dedicated resale sites Ticketmaster Resale, Queen of Tickets, Viagogo and general sales websites such as TradeMe.

These websites list tickets on behalf of ticket buyers who have chosen to re-sell their tickets – they are not official ticket agents

If you do purchase resale tickets, there are some things you may want to consider:

  • The ticket price advertised on resale sites can sometimes exceed the original face-value price
  • Sometimes resale sites do not provide specific information about the location of the seats
  • Check what buyer protection policies and purchase terms and conditions are in place (e.g. what happens if the event is cancelled, or if the tickets you’ve purchased are not valid)
  • We recommend buying verified tickets if purchasing via a resale site

If you have any questions or would like ticket purchase advice, please contact Auckland Live Ticketing at ticketing@aucklandlive.co.nz.


Our Box Offices

Aotea Centre | Aotea Te Pokapū

Operated by Ticketmaster, the Box Office is located through the main doors at the main entrance to the Aotea Centre.


Aotea Centre Box Office hours:

Monday - Friday: 10am - 4pm

Saturday and Sunday: Closed

The Aotea Centre Box Office is open 90 minutes prior to the performance or event.

Ticketmaster’s customer call centre is open:

Monday - Sunday: 9.00 am – 5.00 pm. 

Ticketmaster's phone: 0800 111 999.


The Civic

The Civic Box Office is located on the corner of Queen and Wellesley Street. 

The Civic Box Office is open 90-minutes prior to the performance or event for you to pick up your tickets for shows at The Civic theatre or Wintergarden.


Bruce Mason Centre

The Bruce Mason Centre Box Office is located immediately inside the main doors.

Every Tuesday. 10 am to 4 pm

And is open 90 minutes before the performance or event for you to pick up your tickets.


Auckland Town Hall

The Auckland Town Hall Box Office is located inside the main doors on the Queen Street entrance.

The Box Office opens 90-minutes before performances for you to pick up your tickets for shows in the Great Hall or the Concert Chamber. 


The Cloud and Shed 10, Queens Wharf

Please check the individual show pages for tickets and box office information on the day of the event.


Seating

Finding your seat

On your ticket, it will specify:

  • Theatre door to access your seat, e.g. Door A Door B
  • The seating section, e.g. Stalls, Circle
  • The row and seat number, e.g. Row J Seat 11

Once inside the theatre, our ushers will show you to your seats

The following Auckland Live venue’s seating level configurations are:

Kiri Te Kanawa Theatre, Aotea Centre, Great Hall, Auckland Town Hall:

  • Stalls – the lower level
  • Circle – the second level, above the Stalls
  • Balcony – the third level, above the Circle and the Stalls

The Civic and the Bruce Mason Centre

Concert Chamber, Auckland Town Hall

  • Stalls – the lower level
  • Balcony – the second level, above the Stalls

Herald Theatre, Aotea Centre

  • Stalls – the lower level only

If you have any questions or require any help, reach out to one of our friendly staff. They know our spaces well and are ready to assist.


Lockout/delayed admittance policy

Most performances and events at Auckland Live venues have a strict latecomers' policy (referred to as lockout or delayed admittance policy) to ensure that the performance isn’t disturbed or for safety reasons. 

If you are running late, you will be admitted at the first suitable break in the performance, as determined by the promoter of the event or performing arts company. In some cases, the first suitable break may be the interval. 

Our staff on the night will do all they can to ensure you are able to enter the performance as soon as possible. 

There are TV monitors outside each of the theatre doors located in the foyers that broadcast the show happening live on stage.  Latecomers can watch the show while wating for a break in the performance to be taken to your seats inside the theatre.


If you have any additional questions or would like ticket purchase advice, please contact Auckland Live Ticketing at ticketing@aucklandlive.co.nz.

Related info


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