All details regarding event changes, revised dates and/or any cancellations including all ticket refunds will be formally notified by Ticketmaster New Zealand directly to the account holder.
If you booked online or over the phone, the credit card you used to purchase your tickets will be refunded automatically. Customers should expect their refund to appear in their account in 10-14 days.
If your tickets were purchased through a Ticketmaster Box Office/Outlet including Aotea Centre and Bruce Mason Centre Box Office, you can submit a request on this link. with your order number and a bank account number that we can transfer your refund directly into.
Please make sure you select the Topic ‘Cancelled/Altered Event’ and select ‘Refund'
Please note that delivery and order processing fees cannot be refunded.
Ticketmaster offers Secure Tickets to give patrons the ability to add enhanced refund rights, above what’s required by law, to their order at checkout through Booking Protect. To find out more about how it works and how you add it to your ticket purchase, click here.
You can find more information on Ticketmaster’s website, or you can contact Ticketmaster at 0800 111 999.