Tickets and Seating  - ngā tīkiti me ngā nohoanga

All Auckland Live venues are closed until further notice. Please check show and event pages for the latest information about postponements, cancellations, and tickets. 

Please also refer to the Ministry of Health’s Level 3 guidelines.  

Tickets and Seating - ngā tīkiti me ngā nohoanga

For information about booking tickets, please visit our Booking Tickets page.

Mobile Ticketing

Your phone is your ticket! This is Auckland Live’s preferred delivery option. It is easy, safe and sustainable. Learn more here.

Ticketmaster and Data Privacy

Ticketmaster is our exclusive ticketing agent for the following venues - Auckland Town Hall, The Civic, Aotea Square, Aotea Centre and Bruce Mason Centre. To find out more about Ticketmaster NZ Ltd data privacy commitment please click here.  

Collecting your tickets

Mobile tickets

When you buy tickets online to a show in one of our venues, choose Mobile delivery at check-out to access your tickets directly through your Ticketmaster account on your mobile phone.

You can also forward your mobile ticket(s) to friends and family, from your Ticketmaster account to theirs, in a transaction that’s both safe and secure. When you get to the show, your digital tickets are saved in your account, ready to be scanned by our ushers.

Learn more about mobile tickets here.


Print at home

If you opted for Print-at-Home tickets, all you need to do is print these out and bring them with you to the performance.


Collect at venue

Tickets can be collected from the Aotea Centre Box Office from Monday to Friday 10am to 4pm.

Or at the venue Box Office for the show you are attending 90 minutes prior to the performance.


Problems with tickets

What should I do if I haven’t received my tickets?

If you haven’t received your tickets within three business days of an event, please call Ticketmaster at 0800 111 999. Make sure you have the confirmation number for your account, and/or the number of the credit card with which you made the purchase.
 
The customer services representative will determine the nature of the problem and whether your tickets are replaceable. Usually you will be instructed to collect your replacement tickets at the Box Office prior to the show, and the tickets will be marked as "Replacement" so that they are easily identified as the valid tickets. Replacement tickets can only be collected by the credit card holder, presenting the original credit card used for the purchase.


What should I do if I’ve lost my tickets?

For lost or stolen tickets please phone Ticketmaster at 0800 111 999. Make sure you have the confirmation number for your account, and/or the number of the credit card with which you made the purchase.


What should I do if a show or event is cancelled or postponed?

Occasionally shows and events are cancelled by the promoter. Should this occur, you may receive a refund or exchange. Please note that delivery and order processing fees cannot be refunded. You can find more information on Ticketmaster’s website, or you can contact Ticketmaster at 0800 111 999.


Our Box Offices

The Civic

Opening hours: The Civic Box Office is open 90-minutes before showtime.


Aotea Centre | Aotea Te Pokapū

Opening hours: The Aotea Box Office is open Mon – Fri 10 am – 4 pm.

Ticketmaster’s customer call centre is open 9.00 am – 5.00 pm, Monday – Sunday. Tel 0800 111 999.


Bruce Mason Centre

Opening hours: Tuesdays 10 am to 4 pm each week and 90-minutes before showtime.


Auckland Town Hall

Opening hours: The Auckland Town Hall Box Office opens 90-minutes prior to performances for you to pick up your tickets for shows in the Great Hall or the Concert Chamber. 


Western Springs Stadium

For some events an onsite Box Office is available the day before, and on the day of  events for you to collect tickets. Check the event’s page on the Auckland Live website for more information.


Mt Smart Stadium

A Box Office operates from Gate B the day before, and on the day of events for you to collect tickets.


QBE Stadium

An onsite Box Office opens the day before, and on the day of events for you to collect tickets.


Seating

Finding your seat

Our venues have different seating levels:

  • Stalls – the lower level (in the United States this is referred to as Orchestra level)
  • Circle – the second level, above the Stalls
  • Balcony – the third level, above the Circle and the Stalls

Your ticket will specify a Door, Seating Area (eg Circle, Stalls), Row and Seat. Start by finding your assigned Door, and our ushers will direct you to your seat.

If you have any problems finding your seats, approach one of our friendly staff. They know our spaces well and are ready to assist.


Lockout/delayed admittance policy

The majority of performances and events at Auckland Live venues have a strict latecomers' policy (referred to as lockout/delayed admittance policy) to ensure that the performance isn’t disturbed or for safety reasons. 

If you are running late, you will be admitted at the first suitable break in the performance, as determined by the promoter of the event or performing arts company. In some cases, the first suitable break may be the interval. 

Our staff on the night will do all they can to ensure you are able to enter the performance as soon as possible. 


Aotea Centre

The Aotea Centre is home to the Kiri Te Kanawa Theatre Theatre and Herald Theatre.

The Kiri Te Kanawa Theatre seats up to 2139 people across three levels, while the more intimate Herald Theatre seats a maximum of 186 people.


Auckland Town Hall

The Auckland Town Hall is home to two venues – the Great Hall and the Concert Chamber.

The Great Hall can seat up to 1529 people across three levels, while the more intimate Concert Chamber seats a maximum of 431 people across two levels.


The Civic

The Civic can seat up to 2379 people across two levels.


Bruce Mason Centre


Western Springs Stadium

All seating at Western Springs is uncovered, with various seating options available including a concrete terrace and terraced embankment.

The stadium holds up to 50,000 people, though capacity varies depending on the event.

Standing areas are often available at concerts. 


Mt Smart Stadium

Mt Smart Stadium has covered and uncovered seating options in the East and West Stands.

You’ll find the corporate lounges in the East Stand, while the corporate boxes are in the West Stand.

The stadium holds up to 40,000 people, though capacity varies depending on the event.


North Harbour Stadium

North Harbour Stadium has covered and uncovered seating options in the main grandstand.

The North, West and South stands are all uncovered. You'll find corporate lounges and suites in the main grandstand.

The stadium holds up to 25,000 people, though capacity varies depending on the event.


Related info


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