Information for parents

Bringing children to a show

We love it when parents bring their kids to family events, but age restrictions, suitability and ticket prices may vary - so make sure you check the event information for each show on our website!

General guidelines

Children aged three years and older
Can attend family events at all our venues, but they must have their own ticket and sit in their own seat. Family tickets are available for certain events, such as our family school holiday shows. These are usually for two adults and two children or one adult and three children.

Children under the age of three years 
Are generally considered too young to attend most events in our venues and will not be admitted except where the event is promoted as being suitable for young children and families.

In some instances, a child under the age of three may be admitted free of charge but they must be seated on their caregiver’s knee, however some family shows do require children under the age of three to be admitted with a paid ticket. If this is the case, the requirement will be stated on the event’s webpage. If you would like further clarification, please check the show’s webpage or contact a member of our team when booking by emailing: online@aucklandlive.co.nz

Caregivers and children
All children under twelve years must be with a caregiver at all times. Caregivers must be aged fourteen or over.

Changing facilities

You’ll find changing facilities at some of our venues:

Feeding the kids

Auckland Live is breastfeeding friendly. You are welcome to breastfeed your baby anywhere in any of our venues.

If you’re more comfortable in a mother-and-baby room, these can be found in the same places as the changing facilities above.

For a pre-show treat or meal for older babies and kids, BOX Café and Bar is family friendly, with high-chairs available on request.

You can grab snacks and soft drinks at any of our theatre bars. Complimentary water is also available at all our venues.

Crying rooms

The ASB Theatre and the Herald Theatre both have soundproofed ‘crying rooms’, where you can take your children if they get upset during a show, and continue to watch without disturbing other theatregoers.

Pushchairs and buggies

For family shows there is usually a ‘pushchair park’. Please check where this is with staff upon arrival. Pushchairs and buggies are not permitted inside the auditoriums as they may present a fire hazard. 

Booster cushions

The Civic and the ASB Theatre are both equipped with approximately 80 booster seat cushions. The cushions can help your children gain full view of a performance without hindering the view of any other patrons. These can be found at the Owens Foyer Theatre Reception at the Aotea Centre, or inside the stalls level of The Civic. Feel free to ask any of the front of house staff to source one of these cushions.

Lost property

If you have lost something at one of our venues, please email lostproperty@aucklandlive.co.nz with the following information:

  • What did you lose?
  • Where did you lose it?
  • When did you lose it?
  • What event were you attending?
  • Anything else that might help us find your property.