Tickets and seating

Booking your tickets

You can book tickets for shows at our venues in three ways:

  • in person at one of our Box Offices

  • online through our event pages

  • over the phone with Ticketmaster on 09 970 9700 (Auckland), 0800 111 999 (rest of NZ), or call 09 970 9745 for group bookings. 

  • If you need wheelchair seating or have specific access requirements, call 09 970 9711 (please note this is not a general sales line).

 

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Ticketmaster is the official ticketing agent for all events at Auckland Live, and you can click through from any event page on our website to purchase tickets via Ticketmaster. Alternatively, visit Ticketmaster.co.nz or call 0800 111 999.

 

Ticket categories

The promoter of each show decides the price range of tickets and the location of the seats within the theatre that are assigned that ticket price. Each price is given a category or reserve. The price and location of each reserve in the theatre changes with each show. For this reason, the general seating plans published on this website make no distinction between the different reserves. In most instances Premium is the highest price assigned to the best seating areas and B or C reserve is the lowest price. For some shows, all seats may be the same price.

 

Collecting your tickets

If you have already purchased tickets these can be collected from the Aotea Centre or Bruce Mason Centre Box Offices during normal opening hours or at the show/venue Box Office prior to the performance. If you opted for Print-at-Home tickets, all you need to do is print these out and bring them with you to the performance. 

 

Resale sites

There are several ticketing “resale” websites that also sell tickets for Auckland Live events – for example, dedicated resale sites Ticketmaster Resale, Viagogo, and Queen of Tickets, or general sales websites such as TradeMe.

It’s important to note that these websites list tickets on behalf of ticket buyers who have chosen to re-sell their tickets – they are not official ticket agents. 

We recommend checking ticket availability on Ticketmaster.co.nz before buying through a resale site.  If you do purchase resale tickets, there are some things you may want to consider:

  • The ticket price advertised on resale sites can sometimes exceed the original face-value price
  • Sometimes resale sites do not provide specific information about the location of the seats
  • Check what buyer protection policies and purchase terms and conditions are in place (e.g. what happens if the event is cancelled, or if the tickets you’ve purchased are not valid)
  • We recommend buying verified tickets if purchasing via a resale site

If you have any questions, please contact  Auckland Live Ticketing at 09 357 3356.

Our Box Offices

Aotea Centre (includes tickets for ASB Theatre and Herald Theatre)

The Aotea Centre Box Office sells tickets for all Auckland Live venues, and is open daily, as well as for performances (to allow you to collect your tickets).

Opening hours 

Monday to Friday: 9.00am - 5.30pm
Saturday and Sunday: 10.00am - 4.00pm

It opens 90 minutes before all performances, for you to collect your tickets.

Bruce Mason Centre

The Bruce Mason Centre Box Office is located on the right as you come into the building from The Promenade.

Opening hours 

Monday to Friday, 9.00am – 5.00pm.

It opens two hours before all performances, for you to collect your tickets.

The Civic

The Civic Box Office is to the right of the main entrance (on the corner of Queen Street and Wellesley Street) as you come into the building.

It opens an hour and a half before all performances, for you to collect your tickets.

Auckland Town Hall

The Auckland Town Hall Box Office opens 90 minutes prior to performances for you to pick up your tickets for shows in the Great Hall or the Concert Chamber. 

Western Springs Stadium

For some events, an onsite box office is available the day before, and on the day of an event - check the event page for more information.

Mt Smart Stadium

A Box Office operates from Gate B the day before, and on the day of events. Please note that tickets to Warriors games are sold through Ticketek rather than Ticketmaster.

QBE Stadium

An onsite box office opens the day before, and on the day of events for you to pick up your tickets. 

Problems with tickets

If your tickets haven’t arrived

If you asked for your tickets to be posted or e-mailed to you, and you haven’t received them by three business days prior to an event, please call Ticketmaster on 09 970 9700 or 0800 111 999. Make sure you have the confirmation number for your account, and/or the number of the credit card with which you made the purchase.
 
The customer services representative will determine the nature of the problem and whether your tickets are replaceable. Usually you will be instructed to collect your replacement tickets at the Box Office prior to the show, and the tickets will be marked as "Replacement" so that they are easily identified as the valid tickets. Replacement tickets can only be picked up by the credit card holder with the original credit card used in the purchase.

If you lose your tickets

If you’ve lost your tickets, or if they’ve been stolen, please phone 09 970 9700 or 0800 111 999 or visit the Ticketmaster website.

If a show is cancelled or postponed

Occasionally, events are cancelled by the promoter. Should this occur, you may receive a refund or exchange for that event. Please note that delivery and order processing fees cannot be refunded. Please contact Ticketmaster on 09 970 9700 (Auckland) or 0800 111 999 (rest of NZ) or alternatively find the information online. For some performances (e.g. musicals), the appearance of certain performers can't be guaranteed, due to illness or scheduling. In these cases a refund or exchange is not usually offered. Please find full terms and conditions on the Ticketmaster site here

Seating

Finding your seat

Our venues have different seating levels:

  • Stalls – the lower level (in the United States this is referred to as Orchestra level)
  • Circle – the second level, above the Stalls
  • Balcony – the third level, above the Circle and the Stalls

Your ticket will specify a Door, Seating Area (eg Circle, Stalls), Row and Seat. Start by finding your assigned Door, and our ushers will direct you to your seat.

If you have any problems finding your seats, approach one of our friendly staff. They know our spaces well and are ready to assist.

Aotea Centre

Aotea Centre has two theatres inside it - ASB Theatre and Herald Theatre.

The ASB Theatre can seat up to 2139 people on three levels, while the Herald Theatre seats a maximum of 186 people for more intimate shows.

> Take a 3D tour of the venue

> Download the ASB Theatre seating map

> Download the Herald Theatre seating map

Auckland Town Hall

Auckland Town Hall has two venues inside it - Great Hall and Concert Chamber.

The Great Hall can seat up to 1,529 people on three levels, while the Concert Chamber seats a maximum of 431 people over two levels for more intimate shows.

> Take a 3D tour of the venue

> Download the Great Hall seating map

> Download the Concert Chamber seating map

The Civic

The Civic can seat up to 2,379 people on two levels.

> Take a 3D tour of the theatre

> Download The Civic seating map

Bruce Mason Centre

The Bruce Mason Centre has 1119 seats.

> Take a 3D tour of the theatre

> Download the Bruce Mason Centre seating map

Western Springs Stadium

All seating at Western Springs is uncovered, with various seating options available including a concrete terrace and terraced embankment.

The stadium holds up to 50,000 people, though the exact number varies depending on the event.

Standing areas are often available at concerts. 

Mt Smart Stadium

Mt Smart Stadium has covered and uncovered seating options in the East and West Stands.

You'll find the Corporate Lounges in the East Stand, while the Corporate Boxes are in the West Stand.

Capacity varies depending on the event, but the stadium can hold up to 40,000 people.

QBE Stadium

QBE Stadium has covered and uncovered seating options in the main grandstand.

The North, West and South stands are all uncovered. You'll find corporate lounges and suites in the main grandstand.

QBE stadium has about 25,000 seats.

Service fees

The following fees will apply:

  • Internet Bookings: $5 per transaction (not per ticket)
  • Telephone, Mail and Fax Bookings: $11 per transaction (not per ticket)
  • Group Bookings: $11 per transaction (not per ticket)
  • Box Office Counters: $2.50 per ticket
  • Couriered Tickets: Incur an additional $5.50 per transaction. Couriered tickets will be delivered within 3 - 5 working days. Couriers are unable to deliver tickets to P.O. Box addresses.

A credit card surcharge may also apply, often referred to as a 'payment processing fee'.