Collecting your tickets
When you buy tickets online to a show in one of our venues, choose Mobile delivery at check-out to access your tickets directly through your Ticketmaster account on your mobile phone.
You can also forward your mobile ticket(s) to friends and family, from your Ticketmaster account to theirs, in a transaction that’s both safe and secure. When you get to the show, your digital tickets are saved in your account, ready to be scanned by our ushers.
Learn more about mobile tickets at Ticketmaster
If you opted for Print-at-Home tickets, all you need to do is print these out and bring them with you to the performance.
Tickets can be collected from the venue Box Office during normal opening hours or at the venue Box Office prior to the performance.
Problems with tickets
If you haven’t received your tickets within three business days of an event, please call Ticketmaster at 0800 111 999. Make sure you have the confirmation number for your account, and/or the number of the credit card with which you made the purchase.
The customer services representative will determine the nature of the problem and whether your tickets are replaceable. Usually you will be instructed to collect your replacement tickets at the Box Office prior to the show, and the tickets will be marked as "Replacement" so that they are easily identified as the valid tickets. Replacement tickets can only be collected by the credit card holder, presenting the original credit card used for the purchase.
For lost or stolen tickets please phone Ticketmaster at 0800 111 999. Make sure you have the confirmation number for your account, and/or the number of the credit card with which you made the purchase.
Our Box Offices
The Civic Box Office is to the right of the main entrance (on the corner of Queen Street and Wellesley Street) as you come into the building.
Opening hours: The Civic Box office is currently closed.
The Aotea Centre Box Office, in the foyer in the BNZ Foyer, Level 3 of the Aotea Centre is open the following hours:
Monday – Friday 9.00 am – 5.30 pm
Sat & Sun 10.00 am – 4.00 pm
The Box Office is also staffed during performances in the Kiri Te Kanawa Theatre.
The Bruce Mason Centre Box Office is located on the right as you come into the building from The Promenade.
Opening hours: The Bruce Mason Centre Box Office is currently closed.
Opening hours: The Auckland Town Hall Box Office opens 90-minutes prior to performances for you to pick up your tickets for shows in the Great Hall or the Concert Chamber.
For some events an onsite Box Office is available the day before, and on the day of events for you to collect tickets. Check the event’s page on the Auckland Live website for more information.
A Box Office operates from Gate B the day before, and on the day of events for you to collect tickets.
An onsite Box Office opens the day before, and on the day of events for you to collect tickets.
Our venues have different seating levels:
- Stalls – the lower level (in the United States this is referred to as Orchestra level)
- Circle – the second level, above the Stalls
- Balcony – the third level, above the Circle and the Stalls
Your ticket will specify a Door, Seating Area (eg Circle, Stalls), Row and Seat. Start by finding your assigned Door, and our ushers will direct you to your seat.
If you have any problems finding your seats, approach one of our friendly staff. They know our spaces well and are ready to assist.
The majority of performances and events at Auckland Live venues have a strict latecomers' policy (referred to as lockout/delayed admittance policy) to ensure that the performance isn’t disturbed or for safety reasons.
If you are running late, you will be admitted at the first suitable break in the performance, as determined by the promoter of the event or performing arts company. In some cases, the first suitable break may be the interval.
Our staff on the night will do all they can to ensure you are able to enter the performance as soon as possible.
The Kiri Te Kanawa Theatre seats up to 2139 people across three levels, while the more intimate Herald Theatre seats a maximum of 186 people.
The Great Hall can seat up to 1529 people across three levels, while the more intimate Concert Chamber seats a maximum of 431 people across two levels.
All seating at Western Springs is uncovered, with various seating options available including a concrete terrace and terraced embankment.
The stadium holds up to 50,000 people, though capacity varies depending on the event.
Standing areas are often available at concerts.
Mt Smart Stadium has covered and uncovered seating options in the East and West Stands.
You’ll find the corporate lounges in the East Stand, while the corporate boxes are in the West Stand.
The stadium holds up to 40,000 people, though capacity varies depending on the event.
North Harbour Stadium has covered and uncovered seating options in the main grandstand.
The North, West and South stands are all uncovered. You'll find corporate lounges and suites in the main grandstand.
The stadium holds up to 25,000 people, though capacity varies depending on the event.