Information for Parents and Caregivers | He mōhiohio mō ngā mātua me ngā kaitaurima

Can attend family events at all our venues, but they must have their own ticket and sit in their own seat. Family tickets are available for certain events, such as our family school holiday shows. These are usually for two adults and two children or one adult and three children.

Are welcome to attend events with their parent or caregiver, however we suggest following any age guidance and recommendations from the event promoter.

In some instances, some shows may allow a child under the age of three to attend free of charge but they must be seated on their caregiver’s knee. On other instances, some shows may require children under the age of three to be admitted with a paid ticket. If this is the case, the requirement will be stated on the event’s webpage.

All children under fourteen years must always be with a caregiver. Caregivers must be aged fourteen or older.

Children under 5 travel free when with a paying passenger. They do not need an AT HOP card.

Children aged 5 to 15 travel free on weekends and public holidays when using their AT HOP card.

You’ll find changing facilities at the following venues:

• Aotea Centre: The Owens Foyer on Level 2
• Auckland Town Hall: Lower ground floor First Aid Room
• Bruce Mason Centre: In the accessible toilet on the ground floor
• The Civic: In the toilet corridor by Stalls Door B and in the accessible toilet near Circle Door D

Auckland Live is breastfeeding friendly. You are welcome to breastfeed your baby anywhere in any of our venues.

If you’re more comfortable in a mother-and-baby room, these can be found in the same places as the changing facilities above.

For a pre-show treat or meal for older babies and kids, our venues and cafes are family-friendly, with highchairs available on request.

You can grab snacks and soft drinks at any of our theatre bars. Complimentary water is also available at all our venues.

The Kiri Te Kanawa Theatre and the Herald Theatre both have soundproofed ‘crying rooms’, where you can take your children if they get upset during a show and continue to watch without disturbing other theatregoers.

At family shows there is usually a 'pushchair park'. Please check where this is with staff upon arrival at the venue. Pushchairs and buggies are not permitted inside the venue’s auditoriums as they may present a fire hazard. 

• Be assured, we follow the strictest hygiene standards and protocols as the health and wellbeing of our visitors and team are central to our welcome and manaakitanga.
• Cleaning of our venues, public bathrooms, and spaces remains a high priority and will take place regularly in line with our enhanced on-site hygiene and safety measures. 
• If you would like to wear a mask while visiting us and attending an event or café in our venues, you are welcome to do so.
• We ask that you and your guests make a reasonable assessment of your health status before attending our venue or the event. If you are feeling unwell, please stay at home.  

The Civic and the Kiri Te Kanawa Theatre are both equipped with approximately 80 booster seat cushions. Bruce Mason Centre is equipped with approximately 50 booster seat cushions which are available upon request. The cushions can help your children gain full view of a performance without hindering the view of any other patrons. These can be found at the Owens Foyer Theatre Reception at the Aotea Centre, or inside the stalls level of The Civic. Feel free to ask any of the front of house staff to source one of these cushions for you.