Know Before You Go

Know Before You Go

Health and Wellbeing

Covid-19

We take the health and welfare of our visitors and teams very seriously.

We follow Ministry of Health advice on Covid-19 and encourage all our patrons to do the same.

Please do not attend a show if you are awaiting results of a Covid-19 test, are currently subject to an isolation period, or are feeling unwell with symptoms of Covid-19.

Be sure to scan in using the Covid-19 tracer app - we will have QR codes available around the venue and at the entrances. 


Getting here

What time should I arrive?

We suggest you arrive at the theatre 30 minutes prior to the start of the show. This will allow you plenty of time to relax, visit the bar or bathrooms, and find your seat. 

Venue foyers and theatre bars are generally open 60 minutes before a performance is scheduled to begin. 

If you're driving to the venue, be sure to allow plenty of extra time for parking. 


How do I get to the venue?

To plan your trip to a venue via public transport you can use Auckland Transport’s journey planner

If you’re driving to the venue, you can find more info on your parking options here

If you plan to park in The Civic, we recommend you use the Civic carpark lift nearest to the Auckland Town Hall on Greys Ave. 

If you are heading to the CBD, free bike parking is available on Queen Street, right next to Aotea Square. 

For more details about each venue and where they are located, please visit the individual webpages: Aotea – Te Pokapū | Aotea CentreAotea SquareAuckland Town HallThe CivicBruce Mason CentreQueens WharfMt Smart StadiumNorth Harbour StadiumWestern Springs Stadium


What happens if I’m late to a show?

The majority of performances and events at Auckland Live venues have a strict latecomers' policy (also referred to as lockout/delayed admittance policy) to ensure that the performance isn’t disturbed or for safety reasons. 

If you are running late, you will be admitted at the first suitable break in the performance, as determined by the promoter of the event or performing arts company. In some cases, the first suitable break may be the interval. 

Our staff on the night will do all they can to ensure you are able to enter the performance as soon as possible.


Road closures

Road closures are in place around Albert Street and Wellesley St West in the central city. Please allow extra time for your journey and plan ahead.

Midtown instersection switch: On Sunday 27 June, the Wellesley Street / Albert Street intersection will reopen, and then on Tuesday 29 June the Victoria Street / Albert Street intersection will close temporarily to traffic. It is expected to reopen in 2023.

The latest works and road updates are available on the Auckland Transport website.


At the venue

Should I scan in when I arrive at the venue?

Yes, please scan or sign in using the NZ Covid-19 tracer app. 


Where can I leave my coats, bags or umbrellas?

You may be able to leave your coat, bag and/or umbrella at the venue coat check. 

Coat check is available on an event-by-event basis at the Aotea Centre (at Stalls level on the ground floor), The CivicAuckland Town Hall and the Bruce Mason Centre. To see if coat check is available, ask any of our front of house staff upon arrival at the venue.  


Can I take photos?

In most theatre performances you aren’t permitted to take photos during the show. You’re welcome to take photos in the foyer or in the auditorium before the show or during interval. 

If you are seen taking photos when it isn’t permitted, you will be asked to stop. 

For some performances, promoters are happy for you to take photos. The audience will advised of this prior to the event, or there will be signs by the auditorium entrances. Please do not use flash or block other peoples’ views of the stage with your camera or phone. 

For professional quality cameras, a media pass is generally required – photographers can apply for these via the promoter of the show. 


Can I use my phone during a performance?

We ask that you turn your mobile phone off during performances. 

Switching a phone to silent may eliminate noise, but the light or vibrations from your phone are likely to be a distraction to other audience members. 


How do I find my door/seat?

Door and seat numbers are printed on your ticket. Ushers will help you to your seat. 


Can I eat or drink in the theatre?

No hot food or drinks are allowed inside the theatre. A range of cold beverages and snacks are available at the venue and these can be taken into the theatre.

If you are taking a beverage into the theatre, you will be given a shatterproof glass, which is reusable and eco-friendly. 


Food and beverage

Snacks and drinks can be purchased at the venue before the show. To speed up our food and beverage service and avoid queues, we have moved to cashless transactions. 

For other options and more information about restaurants nearby, check out our Eating and Drinking page. 

 


Accessibility

You can take an Accessibility Virtual Tour of The CivicAuckland Town Hall, and Bruce Mason Centre

Visit our accessibility webpage for more information about our services. 


Ticketing

Tickets

Ticketmaster is our exclusive ticketing agent for the following venues - Auckland Town Hall, The Civic, Aotea Square, Aotea Centre and Bruce Mason Centre. For more information, visit our Tickets and Seating page


Mobile Ticketing

When you buy tickets online to a show in one of our venues, choose Mobile delivery at check-out to access your tickets directly through your Ticketmaster account on your mobile phone.

You can also forward your mobile ticket(s) to friends and family, from your Ticketmaster account to theirs, in a transaction that’s both safe and secure. When you get to the show, your digital tickets are saved in your account, ready to be scanned by our ushers.

Learn more about mobile tickets here.


Cafés & Bars

Auckland Live has great cafés and bars in and around our venues where you can enjoy refreshing beverages and delicious meals or snacks.

For opening hours and menus, click on the images below. 

Auckland Live Café


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