Wellesley Street Bus Improvements:  Works have moved to The Civic side of Wellesley Street.  Access to The Civic and The Civic Box Office remains open for all events. If arriving from Aotea Square or the Civic Car Park, the Queen Street footpath is the most accessible route.  

Auckland Transport

Wellesley Street here – Wellesley Street bus improvements

Auckland Transport updates on Road closures in Auckland

Plan your public transport journey in advance here

For the latest updates, road closures, parking, and bus information download the Auckland Transport app here. 

We encourage you to factor in extra travel time if you are driving into the city or consider, where possible, taking public transport.

Ticketmaster is our exclusive ticketing agent for the following venues - Auckland Town Hall, The Civic, Aotea Square, Aotea Centre and Bruce Mason Centre.

For shows in these venues Ticketmaster can assist with ticket related questions, including group bookings and wheelchair accessibility. Fill out their online contact form or call them  0800 111 999. 

Other Ticketing Agents: Not all shows and experiences happening at Auckland Live are ticketed by Ticketmaster please check individual shows pages for ticketing details.

For more detailed ticketing information, visit our Tickets and Seating page

Ticketmaster: When you buy tickets online to a show in one of our venues, choose Mobile delivery at check-out to access your tickets directly through your Ticketmaster account on your mobile phone.

You can forward your mobile ticket(s) to friends and family, from your Ticketmaster account to theirs, in a transaction that’s both safe and secure. When you get to the show, your digital tickets are saved in your account, ready to be scanned by our ushers.

Other Ticketing Agents: Not all shows and experiences happening at Auckland Live are ticketed by Ticketmaster please check individual shows pages for ticketing details.

For more detailed ticketing information, visit our Tickets and Seating page

Take a virtual tour of the following venues to help you understand the layout of the spaces:
The Civic
Auckland Town Hall 
Aotea Centre
Bruce Mason Centre

For more information about our services visit our accessibility webpage 

Auckland Live is proudly participating in the Hidden Disabilities Sunflower initiative, supporting people with disabilities that may not be so obvious to the casual observer.

Find out more by clicking here.

We suggest you arrive at the theatre 45 minutes prior to the start of the show. This will allow you plenty of time to scan in, visit the bar, grab a drink or treat yourself to ice cream and find your seat ready to enjoy the show. 

Venue foyers and theatre bars are generally open 60 minutes before a performance is scheduled to begin.   The Box Office opens 90 minutes before a performance.

If you're driving to the venue, be sure to allow plenty of extra time for parking. 

For details about each venue and where they are located, please visit the individual webpages: 
Aotea – Te Pokapū | Aotea Centre
Aotea Square
Auckland Town Hall
The Civic,
Te Komititanga
The Cloud
Shed 10
Queens Wharf
Bruce Mason Centre

If you’re driving to one of our venues, you can find more info on your parking options nearest to the venue here. 

For buses, trains and ferries - use Auckland Transport’s Journey Planner to plan trips. To use Journey Planner and check live departures on your smartphone, download the AT Mobile app.  You can compare routes and transport options, and see departure times and how much your trip will cost.

Lift Access: If you plan to park in the Civic car park and require access to the Civic car park lift use the Greys Ave entrance located nearest to the Auckland Town Hall. 

Bike Parking: If you are heading to the central city, free bike parking is available on Queen Street, right next to Aotea Square. 

Essential Vehicle Area:  The section of Queen Street both ways between Rutland and Wellesley Streets into an Essential Vehicle Area, (also known as an EVA) and it is permanently closed to all private motor vehicles including taxis and ride-share vehicles such as Uber. Find out about driving in the City Centre and Queen Street’s Authorised Vehicles Only (AVO) Zones here

The majority of performances and events at Auckland Live venues have a strict latecomers' policy (also referred to as lockout/delayed admittance policy) to ensure that the performance isn’t disturbed or for safety reasons. 

If you are running late, you will be admitted at the first suitable break in the performance, as determined by the promoter of the event or performing arts company. In some cases, the first suitable break may be the interval. 

Our staff on the night will do all they can to ensure you are able to enter the performance as soon as possible.

Door and seat numbers are printed on your ticket. Ushers will help you to your seat. 

Coat check is available on an event-by-event basis at the Aotea Centre (at Stalls level on the ground floor), The Civic, Auckland Town Hall and the Bruce Mason Centre.

To see if coat check is available, ask any of our front of house staff upon arrival at the venue.

In most theatre performances you aren’t permitted to take photos during the show. You’re welcome to take photos in the foyer or in the auditorium before the show or during interval. 

If you are seen taking photos during the show when it isn’t permitted, you will be asked to stop. 

For some performances, promoters are happy for you to take photos. The audience will advised of this prior to the event, or there will be signs by the auditorium entrances. Please do not use flash or block other peoples’ views of the stage with your camera or phone. 

For professional quality cameras, a media pass is generally required – photographers can apply for these via the promoter of the show. 

We ask that you turn your mobile phone off during performances. 

Switching a phone to silent may eliminate noise, but the light or vibrations from your phone are likely to be a distraction to other audience members. 

No hot food or hot drinks are allowed inside the theatre.

A range of cold beverages and snacks are available at the venue and these can be taken into the theatre. If you are taking a cold beverage into the theatre, you will be given a shatterproof glass, which is reusable and eco-friendly

The health and wellbeing of our visitors and team are central to our welcome and manaakitanga.

We follow strict hygiene standards and safety protocols to ensure the health and wellbeing of our visitors and staff.

Feedback: Share your experience in our venues and spaces and with our staff at feedback@aucklandlive.co.nz

If you or anyone in your group feels unwell, we ask that you stay home and look after yourself.

Our venues, public bathrooms, and shared spaces are cleaned regularly in line with our enhanced hygiene measures.

Yes, if you’d like to wear a mask while visiting or attending an event or café, you’re welcome to do so.

Phone | 09 309 2677 
8:00 am - 6:00 pm, Monday - Friday, except public holidays. 

Email | online@aucklandlive.co.nz 
9:00 am - 5:00 pm, Monday - Friday, closed weekends & public holidays. 

Accessibility | accessibility@aucklandlive.co.nz 
9:00 am - 5:00 pm, Monday - Friday, closed weekends & public holidays

Ticketmaster
Is able to assist with any ticket related questions, including group bookings and wheelchair accessibility. Fill out their online contact form or call them  0800 111 999. 

Feedback
Share your experience in our venues and spaces and with our staff at feedback@aucklandlive.co.nz

Working at Auckland Live 
Please visit Working At Auckland Live for advertised roles 

Postal Address: 
Auckland Live 
PO Box 5749 
Victoria Street West 
Auckland 1142 

Physical Address: 
Auckland Live 
Level 4, Aotea Centre 
50 Mayoral Drive 
Auckland 1010 

OPEN: 8:00 am - 6:00 pm, Monday - Friday, except public holidays.

Email: LostProperty@aucklandlive.co.nz

If you have lost something at one of our venues, please email and tell us: 

• What did you lose? 
• Where did you lose it? 
• When did you lose it? 
• What event were you attending? 
• Anything else that might help us find your property

Please contact bookings@aucklandlive.co.nz for information about the venue(s) you’re interested in, including full specs, pricing, and more. 

For corporate functions and business events 
Please reach out to the team at Auckland Conventions, Venues & Events. 

Auckland Live have partnered with Plug Media. This innovative solution ensures our audiences can stay connected , access essential apps including Ticketmaster, and utilise ride-sharing services with peace of mind.  

The Plug Media charger device is located at the main entrance, opposite the Box office, Level 3 of the Aotea Centre.

Please follow the easy instructions on the screen to charge up your phone and its free!

Terms and Conditions of Use

Snacks and drinks can be purchased at the venue before the show.

To ensure your time in our venues is spent with your friends & whānau and enjoying the show we are now cashless in all our bars, cafes and box office.  Going cashless means, we can speed up our customer service and avoid patrons waiting in queues.

Thank you for your ongoing support and feel free to contact us at feedback@aucklandlive.co.nz – if you require any further information.

For other options and more information about restaurants nearby, check out our Eating and Drinking page.

Auckland Live has great cafés and bars in and around our venues offering refreshing beverages and delicious meals or snacks.

For opening hours and menus, click on the buttons below.

He rawe ngā kāmuri me ngā pā o Auckland Live kei ō mātou papa e whakarato inu whakahauora ana me ngā hākari, paramanawa namunamuā hoki. E kite ai i ngā hāora me ngā rārangi kai, pawhiritia ngā whakaahua kei raro iho nei.

The Terrace Container in the Square Stark's

Conditions of Entry